Customer-Oriented ServicesLaajuus (5 op)
Opinnon tunnus: A9266
Laajuus
5 op
Osaamistavoitteet
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods