Service Design Winter School (10cr)

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

A multicultural intensive Service Design Sprint Week in March 2026!
Suitable for Exchange students and Degree Students!

study Unit consists of:
3 ECTS Service Design online course (individual)
7 ECTS Real life company assignment on Sprint Week (pre-work Desktop Study)

Main themes and contents of the course
▪Principles of Service Design process and tools in theory and practice
▪Developing the Service Design concept based on a real business assignment project
by external partner organization

THE STUDENT IS ABLE TO
▪Explain the key concepts of service design
▪Justify the benefits and added value of service design
▪Utilizing data and customer insights in designing solutions
▪Implement a service design project using the Design Sprint method
▪Recognize and apply principles of responsible and sustainable business in the context of service design

International partners on Sprint Week: University of West Indian UWI and University of Johannesburg UJ.
Project will be conducted together with ICT students of University of West Indies UWI https://www.uwi.edu/ and University of Johannesburg UJ https://www.uj.ac.za/ .

Orientation for Laurea Students ? MANDATORY
UWI UJ Laurea Global Kick Off ? MANDATORY
Service Design SPRINT WEEK Leppävaara Campus in Espoo ? MANDATORY participation to each day of Sprint week.

Lecturers/Professors:
Marja Isokangas, https://www.linkedin.com/in/marjaisokangas/
Antti Keskitalo, https://www.linkedin.com/in/antti-keskitalo/
Asko Mononen, https://www.linkedin.com/in/askold/

Laurea reserves the right to make changes.

Time and location

Orientation for Laurea Students ? MANDATORY
UWI UJ Laurea Global Kick Off Teams
Service Design SPRINT WEEK Leppävaara Campus in Espoo ? klo 9:00-17:00. MANDATORY

Learning materials and recommended literature

To be discussed in Orientation.

Alternative completion methods of implementation

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. ... At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Co-operation with working life and/or RDI

Includes a worklife project that focuses on Responsible and Sustainable Business in the context of Service Design.

Important dates

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Forms of internationality

In collaboration with UWI (Barbados) and UJ (South Africa).

Student workload

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Content and scheduling

Timetable Engine / Tuudo.

Further information

The study unit corresponds to the requirements of Bachelor's level education.
The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.
The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Evaluation scale

Approved/Failed