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Professional Communication Skills (5 op)

Toteutuksen tunnus: R0234-3016

Toteutuksen perustiedot


Ilmoittautumisaika

23.05.2022 - 29.05.2022

Ajoitus

06.09.2022 - 14.11.2022

Opintopistemäärä

5 op

Toteutustapa

Lähiopetus

Yksikkö

Laurea Leppävaara, palvelu

Toimipiste

Laurea Leppävaara

Opetuskielet

  • Englanti

Paikat

20 - 40

Koulutus

  • Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Opettaja

  • Ilona Rönkä

Vastuuopettaja

Ilona Rönkä

Ryhmät

  • PHA222SN
    Degree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara

Osaamistavoitteet

The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Toteutustapa

Contact sessions on campus and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms & professional vocabulary

Oppimateriaali ja suositeltava kirjallisuus

Learning materials in Canvas. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Chatterton, P. 2015. Business communication: rethinking your professional practice for the post-digital age. 2nd edition. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.

Toteutuksen valinnaiset suoritustavat

Laurean tutkintosäännön mukaisesti ”Kaikilla opiskelijoilla on oikeus osaamisensa näyttämiseen. Aloitteen hankitun osaamisen tunnistamisesta ja tunnustamisesta tekee opiskelija. Osaamisen tunnistaa ja tunnustaa opinnosta vastaava opettaja tai muu tehtävään nimetty henkilö. Arvioinnissa noudatetaan samaa arviointikriteeristöä ja pääsääntöisesti samaa arviointiasteikkoa kuin vastaavalla opintojaksolla tai -kokonaisuudella. Opiskelijalla on oikeus hakea osaamisen tunnustamista riippumatta siitä, missä, miten ja milloin osaaminen on hankittu. Opiskelija voi hakea myös työssä hankittavan osaamisen tunnistamista osaksi tutkintoa (työn opinnollistaminen). ... Opiskelija vastaa osaamisen osoittamisesta, todistamisesta ja riittävien tietojen toimittamisesta. Osaamisen arvioivat opiskelija ja näytön vastaanottava ohjaaja yhdessä. ”

Toteutuksen tärkeät päivämäärät

Canvas will be opened on 31st August 2022 at the latest.
Some additional dates may be scheduled for small group meetings.

Kansainvälisyys toteutuksella

Development of intercultural competences is integrated into the study unit.

Opiskelijan ajankäyttö ja kuormitus

5 ECTS = 135 hours of work.

Sisältö ja sen jaksotus

A detailed schedule will be given in Canvas.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

The final grade is based on the following:
Vocabulary and comprehension exercises in canvas 20% (0-5)
Spoken communication assignments 40% (0-5)
Written communication assignments 40% (0-5)
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Canvas workspace.

Arviointikriteerit, tyydyttävä (1-2)

Students demonstrate an understanding of key principles of effective communication for professional purposes. They can achieve communication objectives in a range of work-related situations, modify their communication style according to context and the requirements of the message, and manage interpersonal interactions with people from different backgrounds. Spoken fluency and range are sufficient to manage common professional situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.

Arviointikriteerit, hyvä (3-4)

Students demonstrate a good understanding of the principles of effective communication for professional purposes. They are able to achieve communication objectives in a range of work-related situations with a degree of success and can adapt their communication style to suit the requirements of audience and context. Speech is fluent, with a high degree of grammatical and propositional control. Writing shows good control of grammar, lexis, and style in a range of texts for professional purposes.

Arviointikriteerit, kiitettävä (5)

Students demonstrate an excellent understanding of key principles of effective communication for professional purposes. They are able to communicate clearly, concisely, and appropriately in a wide range of work-related situations and are effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible, and easy to understand, with a high degree of grammatical control and propositional precision. Writing shows excellent control of grammar, lexis, and style in producing a variety of text types and genres.