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Service Design (10 op)

Toteutuksen tunnus: R0216-3029

Toteutuksen perustiedot


Ilmoittautumisaika

26.11.2018 - 02.12.2018

Ajoitus

07.01.2019 - 14.06.2019

Opintopistemäärä

10 op

Toteutustapa

Lähiopetus

Yksikkö

Laurea Leppävaara, liko

Toimipiste

Laurea Leppävaara

Opetuskielet

  • Englanti

Paikat

20 - 240

Koulutus

  • Liiketalouden koulutus (HLA2), Laurea Leppävaara

Opettaja

  • Saara Gröhn
  • Kati Tawast
  • Anna Nolvi
  • Laura Salmi
  • Päivi Harmoinen
  • Miia Seppänen
  • Tarja Chydenius

Vastuuopettaja

Kati Tawast

Ajoitusryhmät

  • Project-based learning (Intensive week followed by weekly contact meetings) (Koko: 40. Avoin AMK: 0.)
  • Service Design Online Learning (Koko: 40. Avoin AMK: 0.)
  • Design Sprint, 14.1.-25.1.2019(Laurea Winter School) (Koko: 20. Avoin AMK: 0.)
  • Design Sprint, 3.-14.6.2019 (10 days of 100 challenges hackathon) 3AMK (Koko: 40. Avoin AMK: 0.)
  • Design Sprint, April-May 2019 (Koko: 40. Avoin AMK: 0.)

Ryhmät

  • HLA217SN
    Liiketalouden koulutus, päivätoteutus, S17, Leppävaara
  • HLG218KN
    Liiketalouden koulutus, päivätoteutus, K18, Otaniemi
  • HSA217SN
    Turvallisuusalan koulutus, päivätoteutus, S17, Leppävaara
  • HBA217SN
    Degree Programme in Business Management, daytime studies, S17, Leppävaara
  • NIA217SN
    Degree Programme in Business Information Technology, daytime studies, S17, Leppävaara
  • HCA217SN
    Degree Programme in Security Management, daytime studies, S17, Leppävaara
  • NTA217SN
    Tietojenkäsittelyn koulutus, päivätoteutus, S17, Leppävaara

Pienryhmät

  • Project-based learning (Intensive week followed by weekly contact meetings)
  • Service Design Online Learning
  • Design Sprint, 14.1.-25.1.2019(Laurea Winter School)
  • Design Sprint, 3.-14.6.2019 (10 days of 100 challenges hackathon) 3AMK
  • Design Sprint, April-May 2019

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

Learning by Developing
Service Design methods
Facilitation methods

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.

Toteutuksen valinnaiset suoritustavat

You can choose one of the following executions:
* Design Sprint (2 weeks' intensive) includes pre-assignment, customer project and service design porfolio
You can watch Design Sprint video here: https://www.youtube.com/watch?v=41Jrf4QRD8M#action=share
* Online
* Semester lasting project
Please notice, all course options include team work.

Työelämäyhteistyö ja/tai TKI

Service Design Project

Arviointiasteikko

H-5

Arviointikriteerit, tyydyttävä (1-2)

Entrepreneurial skills
*is able to try out new things
Tool skills
*is able to identify the tools of Design Sprint Manual including ValueProposition Canvas and Business Model Canvas in developing service concept and earnings logic.
Design thinking skills
*is able to identify the meaning of non-linear and iterative design process in customer value creation(build, measure, learn)
*is able to identify the importance of alternatives before picking a direction
Customer empathy skills
*is able to identify customer and user perspective and the importance of customer insight in service concept development
Experiment skills
*is able to identify the meaning of idea testing when developing service concept and earnings logic.

Arviointikriteerit, hyvä (3-4)

Entrepreneurial skills
*is able to try out new things, does not fear failure, but perceives it as an opportunity to learn and develop
Tool skills
*is able to use the tools of Design Sprint Manual including Value Proposition Canvas and
Business Model Canvas in developing service concept and earnings logic.
Design thinking skills
*is able to explore alternatives before picking a particular direction*is able to utilize non-linear and iterative design process in customer value creation(build, measure, learn)
Customer empathy skills
*is able to consider customer and user perspective and listen to the customer
*is able to utilize customer insight in service concept development
Experiment skills
*is able to search andanalyze data which supports ideas and tests the vision.
*is able to test the ideas to learn what works and what does not

Arviointikriteerit, kiitettävä (5)

Entrepreneurial skills
*is able to try out new things diversely ,does not fear failure,but perceives it as an opportunity to learn and develop
*is able to take into account both strategical and tactical aspects in the project work
Tool skills
*is able to use diversely the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing servicec oncept and earnings logic.
Design thinking skills
*is able to explore excellently multiple alternatives before picking and refining a particular direction
*is able to utilize excellently non-linear and iterative designprocess in customer value creation(build, measure, learn)
Customer empathy skills
*is able to consider relentlessly
customer and user perspective and listen to the customer.
* is able to consider widely customer insight in service concept development.
Experiment skills
*is able to search and analyze diversely data which support the ideas and tests the vision.
*is able to test the ideas at early experiment stages to learn what works and what does not