Change Leadership and Service Culture (5 op)
Toteutuksen tunnus: A9307-HYA21811
Toteutuksen perustiedot
Ilmoittautumisaika
14.05.2018 - 19.08.2018
Ajoitus
28.08.2018 - 21.12.2018
Opintopistemäärä
5 op
Virtuaaliosuus
1 op
Toteutustapa
80 % Lähiopetus, 20 % Etäopetus
Yksikkö
Laurea Leppävaara, liko
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
12 - 35
Koulutus
- Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara
Opettaja
- Pekka Matvejeff
Vastuuopettaja
Pekka Matvejeff
Ryhmät
-
HYA218SJDegree Programme in Service Innovation and Design, yamk, S18, Leppävaara
Osaamistavoitteet
The student is able to
- support organisations in becoming more service and customer focused
- adopt a proactive attitude towards change and manage emerging issues
- lead culture creation
- support change through personal leadership
Toteutustapa
Learning objectives of the study unit: Understand the essentials of change; Distinguish between change leadership and change management; Promote culture creation in an organization; Know the essentials of personal leadership.
Contents: Different approaches to leadership; Understanding cultures; Why, what and how of change; Understanding emotions and behavior; Future prospects.
Implementation: On Laurea Leppävaara Campus; lecturing, expert lectures;
Learning assignment: Initiating change in your own organization; instructions for the assignment will be given at the beginning of the study unit.
Tutoring and communication: Face-to face and via Optima.
Aika ja paikka
This study unit is implemented at Laurea Leppävaara Campus;
Study days: 6th of September, 4th of October and 9th of November, 2018 (9.00 am - 16.30 pm)
It is essential to join the starting session on the 6th of September in order to reach the anticipated learning objectives.
Oppimateriaali ja suositeltava kirjallisuus
Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.
Toteutuksen valinnaiset suoritustavat
If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.
Työelämäyhteistyö ja/tai TKI
The learning assignment will be done in a real organizational environment (student´s own organization).
Toteutuksen tärkeät päivämäärät
Study days: 6th of September, 4th of October and 9th of November, 2018 (9.00 am - 16.30 pm)
It is essential to join the starting session on the 6th of September in order to reach the anticipated learning objectives.
Student´s learning assessment is based on the assignment. No traditional exam.
Kansainvälisyys toteutuksella
Based on the student mix, learning asseignment is done in international context.
Opiskelijan ajankäyttö ja kuormitus
To be discussed at the beginning of the course.
Sisältö ja sen jaksotus
Content scheduling is done together with the student group at the beginning of the study unit.
Inbetween the study days students are expected to work independently. If needed, coaching is provided outside the actual study days.
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Hylätty (0)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Arviointikriteerit, tyydyttävä (1-2)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Arviointikriteerit, hyvä (3-4)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Arviointikriteerit, kiitettävä (5)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.