Valitse opetussuunnitelma opintojen aloitusvuoden ja polun mukaan.
Sini Setälä
Lähiopetus
Literature:
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Bazerman, Max H. & Moore, Don A. (2013) Judgment in Managerial Decision Making. Wiley.
Kahnemann, Daniel. (2011). Thinking Fast and Slow. Penguin Books.
Thaler, Richard H. (2015). Misbehaving. The Making of Behavioral Economics. W.W. Norton & Company Inc.
Thaler, Richard H. & Sustein, Cass R. (2008). Nudge. Improving Decisions, about Health, Wealth, and Happiness. Yale University Press.
Please visit the Laurea library to find more information on this topic.
Articles:
Kahnemann, Daniel & Tversky, Amos. (1974) Judgment under Undercertainty: Heuristics and Biases. Science. New Series. Vol. 185, No. 4157 (Sept. 27, 1974), pp. 1124-1131
Thaler, Richard H. (2008). Mental Accounting and Consumer Choice. Marketing Science. Vol. 27, No. 1. January-February 2008, pp. 15-25
From the net:
How You Really Make Decisions
Barry Schwartz: The Paradox of Choice
How Do People Really Make Choices
Dan Ariely: Are We in Control of Our Own Decisions?
Richard Thaler: Nudge - an overview
Richard Thaler: PBS News Hour
Mike Vaughan: How to Ask Better Questions
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
07.01.2021 - 31.07.2021
23.11.2020 - 29.11.2020
20 - 40
Sini Setälä
Behavioral economics assumes that people are boundedly rational actors with limited cognitive processing power and time, whose choices are influenced by the contexts in which decisions are embedded. (Samson, Behavioral Economics Guide 2017)
Behavioral economics takes into account the effects of psychological, social, cognitive, and emotional factors on economic decision making. During this course we will study them, discuss the role of rationality and emotions in purchasing decisions and seek to understand the mechanisms that define judgment processes.
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Contact classes and deadlines.
Juhani Kettunen
Lähiopetus
Suomi
24.08.2020 - 30.12.2020
25.07.2020 - 23.08.2020
20 - 40
Juhani Kettunen
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Mervi Saarela
70% Lähiopetus, 30% Etäopetus
See Canvas
After completing this study unit the student is able to:
•recognize the opportunities, operators and networks in the business environment
•define the functions, processes and IT systems of an organization
•define the core and supporting processes of an organization
•apply the concepts of the value chain and customer driven value creation in process development
•assess the financial and operational performance of logistics as part of the supply chain management
The study unit consists of two parts Processes and Logistics
---
Processes goals and contents:
Customer value based process management is essential to efficient operations and profitability of any modern organisation. In order to remain competitive, the companies must continually thrive at improving their processes and balancing the three key process variables: quality, time and costs.
After this course you will be able to describe the core and supporting processes of an organisation and to understand how the processes, functions and systems are linked to each other. You will also learn to use Arter software for process analysis.
---
Processes part consists of an essay and exercises. 3 cr.
___________________________________________________________________________________________
Logistics goals and contents:
The target is to to understand the impact of supply chain management as part of marketing strategy and to be able to assess the performance of logistics as part of the supply chain.
---
Logistics part consists of an exam and exercises, individual working. 3 cr.
___________________________________________________________________________________________
There is also a company related assignment as a team work which combines these two parts: processes and logistics and includes RDI. 4 cr.
Englanti
07.09.2020 - 07.12.2020
18.05.2020 - 24.05.2020
20 - 40
Seppo Luode, Mervi Saarela
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
4 op
3 op
H-5
Co-operation with a company chosen by the student team
10 cr 270 h
REQUIREMENT LEVEL I
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
H/1 THE STUDENT IS ABLE TO
– use essential professional concepts when explaining various work practices and situations
– search for information in different sources
– report
– work under guidance using the skills and methods learned
– interact with customers and/or co-operation partners
– receive guidance
– work as a member of a team
– plan the progress of his/her work and use of time under guidance
– work safely and in accordance with the professional code of conduct
– follow the provided instructions and rules
3 THE STUDENT IS ABLE TO
– use professional concepts in a consistent manner when explaining various work practices and situations
– gather information and use his/her knowledge basis
–report in the agreed manner
– work using the skills and methods learned
– engage in professional interaction with customers and/or co-operation partners and identify their needs
– take part in guidance and utilise it
– engage in goal-oriented work in a team
– plan and manage the progress of his/her work and use of time
– detect safety-related risks
– justify this/her actions in accordance with the professional code of conduct
5 THE STUDENT IS ABLE TO
– use professional concepts extensively
– compare and choose
relevant information
– report and communicate in a professional manner
– work independently, using the skills and methods learned
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
– anticipate his/her need for guidance
– promote the team’s work and team spirit
– manage his/her time appropriately, completing the agreed tasks at the required quality level
– work responsibly, applying the skills and methods learned
– plan and evaluate their work, taking safety and/or ethical aspects into consideration
Sebastian King
Lähiopetus
Englanti
01.08.2020 - 31.07.2021
18.05.2020 - 24.05.2020
20 - 40
Sebastian King, Juhani Kettunen
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Sebastian King
Lähiopetus
The study unit is assessed as a Pass or a Fail. A pass requires that you complete the assignments according to the given timetable, demonstrating your familiarisation with the subject as well as your own thinking.
Englanti
01.08.2020 - 31.12.2020
18.05.2020 - 24.05.2020
20 - 40
Sebastian King, Sini Setälä
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Ove Backlund
90% Lähiopetus, 10% Etäopetus
E.g
Finch, Brian. 2013. How to write a business plan. Kogan Page.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Osterwalder, A. & Pigneur, Y. 2009. Business Model Generation. Amsterdam. Self Published.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Lectures, develoment of a business plan, work life project with a company, presentations in class.
The assigments and the project are made in teams.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Englanti
07.01.2021 - 31.07.2021
23.11.2020 - 29.11.2020
20 - 40
Sini Setälä, Ove Backlund
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
5 op
1 op
1. Development of a Business plan and Canvas for own business idea
2. Company project Y4Works: Employment programmes
Week 5 Course introduction, team building
Week 6 Business plan lectures
Week 7 Business plan lectures. Project company presentation
Week 8 Marketing, Canvas lectures
Week 9 Buying behavior, Internal marketing lectures
Week 10 Business idea discussions
Week 11 Team proposals to project company
Week 12 Independent working
Week 13 Business plan pitching to judges
Week 14 Finishing Business plan + Canvas report
Week 15 Company project
Week 16 Easter holiday
Week 17 Company project
Week 18 Finishing company project report
Week 19 Company project presentations
Annika Kirkkomäki
Lähiopetus
Suomi
01.08.2020 - 31.08.2020
02.07.2020 - 31.07.2020
Annika Kirkkomäki
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Verkkokampus
Hyväksytty/Hylätty
Ove Backlund
80% Lähiopetus, 20% Etäopetus
Bibliography:
Strategy/Management/Leadership/HRM
Robbins, Stephen P., Judge, Timothy A. 2016: Essentials of Organizational Behavior. Pearson, Harlow.
Robbins, Stephen P., Judge, Timothy A. 2010: Organizational Behavior. Pearson, Harlow
Lynch, Richard 2006: Corporate strategy. Prentice Hall, Harlow.
Well-being at Work:
Maylett, Tracy EdD & Wride, Matthew JD. 2017. The Employee Experience. How to Attract Talent, Retain Top Performers, and Drive Results. Wiley.
MacRae, Ian & Furnham, Adrian. 2017. Motivation and Performance. A guide to motivating a diverse workforce. Kogan Page Limited.
Internet:
Pentti Sydänmaanlakka: Self-Leadership
How Good Are You at Leading Yourself?
eBooks, articles searched for the literature study
Lectures
Teamwork
Reports
Powerpoint presentations
Guest lecturers
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
Englanti
01.09.2020 - 01.12.2020
18.05.2020 - 24.05.2020
20 - 40
Sini Setälä, Ove Backlund
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
1 op
H-5
Normal recognition of prior learning and demonstration of competence are applied.
Case company project
Week 36 Introduction, team building
Week 39 DL Self-Leadership assigment
Week 44 DL Literature study assignment
Week 45 Literature study presentations, DL Wellbeing at work assignment
Week 46 Literature study presentations
Week 47 DL project report
Week 48 Project report presentations
Week 49 Project report presentations
The schedule are subject to changes.
The course is suitable for exchange students.
Week 36 Course introduction, team forming
Week 37 Wellbeing at Work
Week 38 Motivation and rewards
Week 39 Self-Leadership
Week 40 Self-Leadership
Week 41 Strategic work
Week 42 Management and Leadership
Week 43 Organizational structure
Week 44 Human resources Management
Week 45 Literature study, team presentations
Week 46 Literature study, team presentations
Week 47 Independent project work
Week 48 Project work, team presentations
Week 49 Project work, team presentations
The schedule is subject to changes.
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Ilona Rönkä
Lähiopetus
Englanti
14.10.2020 - 31.07.2021
23.11.2020 - 29.11.2020
20 - 40
Ilona Rönkä
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Sebastian King
Lähiopetus
Englanti
07.01.2021 - 31.12.2021
23.11.2020 - 29.11.2020
20 - 40
Sebastian King, Juhani Kettunen
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Ilona Rönkä
Lähiopetus
Learning materials in Optima. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Bruckmann, C. 2002. Business communication. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.
Weekly contact sessions and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms
The final grade is based on the following:
Vocabulary test 10%,
Spoken communication 40%,
Written communication 50%,
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Optima workspace.
Englanti
07.01.2021 - 31.07.2021
23.11.2020 - 29.11.2020
20 - 40
Ilona Rönkä
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
By agreement with the lecturer
Development of intercultural competences is integrated into the study unit.
5 ECTS = 135 hours of work.
The student demonstrates an understanding of key principles of effective business communication. He/she is able to achieve straightforward communication objectives in common work-related situations and can vary his/her communication style according to the situation. Spoken fluency and language range are sufficient to cope with common work-related situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.
The student demonstrates a good understanding of key principles of effective business communication. He/she is able to achieve communication objectives in common work-related situations with a degree of success and can adapt his/her communication style according to audience and context. Speech is fluent, with a relatively high degree of grammatical control and evidence of a wide range of vocabulary. Writing shows good control of grammar, lexis and style.
The student demonstrates an excellent understanding of key principles of effective business communication. He/she is able to communicate clearly, concisely and appropriately in common work-related situations, and is effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible and easy to understand, with evidence of a wide active vocabulary. Writing shows excellent control of grammar, lexis and style.
Kaija Koivusalo
Lähiopetus
Englanti
11.01.2021 - 30.04.2021
23.11.2020 - 29.11.2020
20 - 40
Juhani Kettunen, Kaija Koivusalo
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Juhani Kettunen
80% Lähiopetus, 20% Etäopetus
Englanti
07.01.2021 - 31.07.2021
23.11.2020 - 29.11.2020
20 - 40
Juhani Kettunen, Kaija Koivusalo
Korkeakouluyksikkö W
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
1 op
H-5
Sebastian King
Lähiopetus
Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Birmingham, P. & Wilkinson, D. 2003. Using Research Instruments: A Guide for Researchers. London: Taylor & Francis Group.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation is based on the office and project management exams, academic essay, project plan and project evaluation assignment. A detailed description of the assessment criteria is given in Canvas.
Englanti
27.08.2020 - 26.11.2020
18.05.2020 - 24.05.2020
20 - 40
Riku Salmenkylä, Ilona Rönkä
The project management part of the study unit is linked to work done on another study unit.
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
The exam dates are offered during the contact sessions.
- Project management exam
- Office exam
5 credits = 135 hours of student`s work.
At least one of the assignments or exams of the study unit is not passed.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are understandable, though clarity and/or detail may be lacking. The style and formatting used in written documentation is correct in part. The content demonstrates a level of reflection and understanding, though some areas require more attention. Source materials are integrated into the text to some extent.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are fairly structured and clear. The style and formatting used in written documentation is mostly correct. The content demonstrates a good level of reflection and understanding. Source materials are integrated into the text.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are well-structured, clear and concise, and which uses the appropriate style and format. The content demonstrates an excellent level of reflection and understanding. Source materials are well integrated into the text.
Lassi Tissari
60% Lähiopetus, 40% Etäopetus
Englanti
01.09.2020 - 01.12.2020
18.05.2020 - 24.05.2020
20 - 40
Juhani Kettunen, Lassi Tissari
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
2 op
Annika Kirkkomäki
Lähiopetus
Suomi
01.08.2020 - 30.12.2020
02.07.2020 - 31.07.2020
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Hyväksytty/Hylätty
Lauri Larjavaara
20% Lähiopetus, 80% Etäopetus
Englanti
01.08.2020 - 31.12.2020
18.05.2020 - 24.05.2020
20 - 40
Lauri Larjavaara
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
4 op
Hyväksytty/Hylätty
Ilona Rönkä
Lähiopetus
Englanti
24.08.2020 - 14.05.2021
18.05.2020 - 24.05.2020
20 - 40
Ilona Rönkä
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Annika Kirkkomäki
Lähiopetus
Materiaali on kokonaisuudessaan Optimassa.
Kontaktiopetusta ja runsaasti itsenäistä työskentelyä. Tarkempi ohjeistus Optimassa.
Lähiopetuksessa keskitytään sekä suullisen että kirjallisen kielitaidon kehittämiseen, kuitenkin niin, että suullisen osuus on lähiopetuksessa suurempi. Kirjallista taitoa kehitetään paljon myös itsenäisesti. Varaathan tarpeeksi aikaa itsenäiselle työlle, jotta pääset kehittämään kielitaitoasi mahdollisimman aktiivisesti opintojakson aikana.
Tämä opintojakso vastaa täysin suomenkielisessä tarjonnassa olevaa opintojaksoa R0013 Svenska för tradenomer.
Tradenomin tutkintotodistukseen kirjataan asetuksen edellyttämä arvosana toisen kotimaisen kielen suullisesta ja kirjallisesta kielitaidosta.
Opintojaksosta annetaan opintojaksoarvosanan (1 - 5) lisäksi erilliset arvosanat kirjallisesta ja suullisesta ruotsin kielen taidosta.
Kirjallinen arvosana koostuu kirjallisista oppimistehtävistä sekä opintojakson lopussa pidettävästä kirjallisesta tentistä.
Suulliseen arvosanaan vaikuttavat suulliset oppimistehtävät, aktiivinen osallistuminen sekä opintojakson päätteeksi pidettävä suullinen tentti.
Tradenomitodistuksen ruotsin kielen arvosana määräytyy seuraavasti:
arvosanat 4 – 5: hyvä taito
arvosanat 1 – 3: tyydyttävä taito
Englanti
27.08.2020 - 31.12.2020
18.05.2020 - 24.05.2020
20 - 40
Annika Kirkkomäki
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
Aiemmin hankitun osaamisen näytöt annetaan ennen opintojakon alkua. Ota yhteys opintojakson opettajaan
Kirjallinen tentti
Suullinen tentti
Opintojakso on 5 opintopistettä, työmäärältään 5 x 27 h = 135 h.
Siitä on n. 20 h kontaktiopetusta + tentit. Itseopiskelun osuus 115 h, johon kannattaa varautua ennakkoon.
Palautustehtäviä ja/tai lyhyempiä kirjoitustehtäviä on joka viikko. Myös suullisia palautustehtäviä.
https://laureauas.sharepoint.com/sites/linkfi/Dokumentit/Ruotsi_tasokuvaukset_suullinen.pdf
https://laureauas.sharepoint.com/sites/linkfi/Dokumentit/Ruotsi_totasokuvaukset_kirjallinen.pdf
Katso linkki yllä
Katso linkki yllä
Katso linkki yllä
Sini Setälä
Lähiopetus
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Blythe, Jim. (2013). Consumer Behaviour. Sage.
Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
Thaler, Richard H. & Sunstein, Cass R. (2009). Nudge. Improving decisions about health, wealth, and happiness. Penguin Books
Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
03.09.2020 - 10.12.2020
18.05.2020 - 24.05.2020
20 - 40
Sini Setälä
Understanding customers can be challenging. How do we define what is valuable for an individual customer? What about organizations as customers? Today, many of the trends are international, but their local interpretation and implementation may still be very multifold. The study of the human mind has gone a long way, but part of the mind’s operations, especially on individual level, still remain difficult to forecast.
During this course we will define the factors that underlie customer actions, feelings, and judgment processes. We strive to understand purchasing decisions from the perspective of the individual and the organization, and analyze patterns and trends in customer behaviour.
The course grade is composed of two assignments which both need to be successfully completed and handed in by the deadlines. The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher.
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
Hyväksytty/Hylätty
Contact classes and deadlines.
Ilona Rönkä
Lähiopetus
Englanti
01.08.2021 - 31.07.2022
24.05.2021 - 30.05.2021
20 - 40
Ilona Rönkä
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Mervi Saarela
Lähiopetus
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Mervi Saarela
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Juhani Kettunen
Lähiopetus
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Sebastian King, Juhani Kettunen
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Annika Kirkkomäki
Lähiopetus
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
Annika Kirkkomäki
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Ove Backlund
80% Lähiopetus, 20% Etäopetus
Bibliography:
Strategy/Management/Leadership/HRM
Robbins, Stephen P., Judge, Timothy A. 2016: Essentials of Organizational Behavior. Pearson, Harlow.
Robbins, Stephen P., Judge, Timothy A. 2010: Organizational Behavior. Pearson, Harlow
Lynch, Richard 2006: Corporate strategy. Prentice Hall, Harlow.
Well-being at Work:
Maylett, Tracy EdD & Wride, Matthew JD. 2017. The Employee Experience. How to Attract Talent, Retain Top Performers, and Drive Results. Wiley.
MacRae, Ian & Furnham, Adrian. 2017. Motivation and Performance. A guide to motivating a diverse workforce. Kogan Page Limited.
Internet:
Pentti Sydänmaanlakka: Self-Leadership
How Good Are You at Leading Yourself?
eBooks, articles searched for the literature study
Lectures
Teamwork
Reports
Powerpoint presentations
Guest lecturers
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Sini Setälä, Ove Backlund
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
1 op
H-5
Normal recognition of prior learning and demonstration of competence are applied.
Case company project
Week 36 Introduction, team building
Week 39 DL Self-Leadership assigment
Week 44 DL Literature study assignment
Week 45 Literature study presentations, DL Wellbeing at work assignment
Week 46 Literature study presentations
Week 47 DL project report
Week 48 Project report presentations
Week 49 Project report presentations
The schedule are subject to changes.
For exchange students, it’s possible to join this course online.
Week 36 Course introduction, team forming
Week 37 Wellbeing at Work
Week 38 Motivation and rewards
Week 39 Self-Leadership
Week 40 Self-Leadership
Week 41 Strategic work
Week 42 Management and Leadership
Week 43 Organizational structure
Week 44 Human resources Management
Week 45 Literature study, team presentations
Week 46 Literature study, team presentations
Week 47 Independent project work
Week 48 Project work, team presentations
Week 49 Project work, team presentations
The schedule is subject to changes.
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Sebastian King
Lähiopetus
Englanti
01.08.2021 - 31.07.2022
24.05.2021 - 30.05.2021
20 - 40
Sebastian King, Kirsi Maste
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Kaija Koivusalo
Lähiopetus
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Juhani Kettunen, Kaija Koivusalo
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Sebastian King
Lähiopetus
Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation is based on the office and project management exams, academic essay, project plan and project evaluation assignment. A detailed description of the assessment criteria is given in Canvas.
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Sebastian King, Riku Salmenkylä
The project management part of the study unit is linked to work done on another study unit.
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
The exam dates are offered during the contact sessions.
- Project management exam
- Office exam
5 credits = 135 hours of student`s work.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are understandable, though clarity and/or detail may be lacking. The style and formatting used in written documentation is correct in part. The content demonstrates a level of reflection and understanding, though some areas require more attention. Source materials are integrated into the text to some extent.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are fairly structured and clear. The style and formatting used in written documentation is mostly correct. The content demonstrates a good level of reflection and understanding. Source materials are integrated into the text.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are well-structured, clear and concise, and which uses the appropriate style and format. The content demonstrates an excellent level of reflection and understanding. Source materials are well integrated into the text.
Juhani Kettunen
Lähiopetus
Englanti
06.08.2021 - 28.12.2021
03.05.2021 - 09.05.2021
20 - 40
Juhani Kettunen
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Lauri Larjavaara
20% Lähiopetus, 80% Etäopetus
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Lauri Larjavaara
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
4 op
Hyväksytty/Hylätty
Sini Setälä
Lähiopetus
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Blythe, Jim. (2013). Consumer Behaviour. Sage.
Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
Thaler, Richard H. & Sunstein, Cass R. (2009). Nudge. Improving decisions about health, wealth, and happiness. Penguin Books
Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Sini Setälä
Understanding customers can be challenging. How do we define what is valuable for an individual customer? What about organizations as customers? Today, many of the trends are international, but their local interpretation and implementation may still be very multifold. The study of the human mind has gone a long way, but part of the mind’s operations, especially on individual level, still remain difficult to forecast.
During this course we will define the factors that underlie customer actions, feelings, and judgment processes. We strive to understand purchasing decisions from the perspective of the individual and the organization, and analyze patterns and trends in customer behaviour.
The course grade is composed of two assignments which both need to be successfully completed and handed in by the deadlines. The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher.
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
Hyväksytty/Hylätty
Contact classes and deadlines.
