Valitse opetussuunnitelma opintojen aloitusvuoden ja polun mukaan.
Sebastian King
Lähiopetus
Englanti
01.08.2022 - 31.07.2023
23.05.2022 - 29.05.2022
20 - 40
Sebastian King, Kirsi Maste
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Juhani Kettunen
Lähiopetus
Englanti
01.01.2023 - 31.12.2023
10 - 30
Katja Suonperä, Sari Jääskeläinen, Juhani Kettunen, Marjaana Ajanto, Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Juhani Kettunen
Lähiopetus
Englanti
01.09.2022 - 31.12.2022
10 - 30
Katja Suonperä, Juhani Kettunen, Lassi Tissari, Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Kaija Koivusalo
Etäopetus
All materials will be delivered via Canvas and Toledo.
A special implementation incorporating the Working Across Borders project in an international environment.
For more details see: https://www.ucll.be/international/short-programmes-international/virtual-projects/virtual-exchange-working-across-borders
The study unit follows the Level 2 criteria.
Scoring for assignments is detailed in Canvas. The following is an overview:
3 ECTS are based on the Working Across Border assignments (points are given for teamwork, a team pitch of a client proposal, peer evaluations, a readiness test and self-introduction)
2 ECTS are given for the work done in the Canvas CSR environment and summarised in a Learning Diary submitted at the end of the course
Englanti
19.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
60 - 120
Sebastian King, Marjaana Ajanto, Kaija Koivusalo
This implementation is intended for students on English-language BBA programmes. Students from Finnish-language BBA programmes who are interested in CSR and sustainability issues and are keen to develop their international networks and collaborate with students around the world are very welcome! Good English language skills are recommended.
Korkeakouluyksikkö W
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Verkkokampus
5 op
H-5
If you feel that you have already acquired the competences targeted in this study unit, or example you have worked closely with CSR issues, please send your Competence analysis to the course lecturers. The latest time to send the analysis is two weeks before the start of the study unit.
The course includes a company project with an international client.
Course opens in Canvas: 19 September
Project kick-off date: Tuesday, 11 October (online) 3 pm
Final seminar with the client: Wednesday, 14 December (online) 3 pm
An international project with over 500 students from 10 countries is integrated into this study unit.
5 ECTS = 135 hours of work.
A detailed schedule will be given in Canvas.
The student does not complete the required assignments satisfactorily.
IN ACCORDANCE WITH REQUIREMENT LEVEL 2 (GRADE 1)
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
The student is able to:
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
The student is able to:
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
The student is able to:
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes
IN ACCORDANCE WITH REQUIREMENT LEVEL 2 (GRADE 3)
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
The student is able to:
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
The student is able to:
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
The student is able to:
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
– describe the development of his/her competence in relation to the learning outcomes
IN ACCORDANCE WITH REQUIREMENT LEVEL 2 (GRADE 5)
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
The student is able to:
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
The student is able to:
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
The student is able to:
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
Ove Backlund
Lähiopetus
The materials are online:
Jeyarathmm, M. 2008: Strategic Management. Global Media
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex:Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making.
John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.
This course is an online course in Canvas. There are however besides a course introduction class on Leppävaara campus on 12.9.2022, two Zoom sessions on 10.10 and 31.10.2022. Please see the schedule below.
The individual exam of the course is made online on 17.10.2022.
The Business Simulation Game of the course, Cesim Service, is played in teams in competition with other teams.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Englanti
12.09.2022 - 12.12.2022
23.05.2022 - 30.06.2022
20 - 40
Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
Week 37 Introduction of the course, Leppävaara Campus at 12.30-15.
Week 40 DL of team formation.
Week 41 Zoom session at 12.30-15. Lectures. Individual registration for the Business Simulation Game.
Week 42 individual online exam at 12.30-14.
Week 44 Zoom session at 9-11.30. Discussions of the game.
Week 50 R7 memo, Final report and individual team work (P2P) evaluation to be saved.
For exchange students, it’s possible to join this course.
The course day is Monday.
Week 37 Introduction of the course, Leppävaara Campus at 12.30-15.
Week 38 Self-study for the individual online exam.
Week 39 Self-study for the individual online exam. DL of team formation.
Week 40 Self-study for the individual online exam. DL of team formation.
Week 41 Zoom at 12.30-15. Lectures. Individual registration for the Business Simulation Game Service. Practice round(PR) 1 starting.
Week 42 Individual online exam at 12.30-14. PR1 decisions to be saved by the DL. PR 2 starting.
Week 43 PR2 decisions to be saved by the DL. Round(R) 1 of the actual game starting. Team strategy to be formulated.
Week 44 R1 Zoom at 12.30-15.Discussions of the game. Decisions to be saved by the DL. R2 starting. R1 memo to be saved by the beginning of the following week.
Week 45 R2 decisions to be saved by the DL. R3 starting. R2 memo to be saved by the beginning of the following week.
Week 46 R3 decisions to be saved by the DL. R4 starting. R3 memo to be saved by the beginning of the following week.
Week 47 R4 decisions to be saved by the DL. R5 starting. R4 memo to be saved by the beginning of the following week.
Week 48 R5 decisions to be saved by the DL. R6 starting. R5 memo to be saved by the beginning of the following week.
Week 49 R6 decisions to be saved by the DL.
Week 50 R6 memo, final report and individual team work (P2P) evaluation to be saved.
Annika Kirkkomäki
Lähiopetus
Englanti
01.08.2022 - 04.09.2022
Sirpa Mattila, Annika Kirkkomäki
Laurea Leppävaara
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara, Degree Programme in Service Business Management (HMA), Laurea Leppävaara, Degree Programme in Safety, Security and Risk Management (HRA), Laurea Leppävaara, Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Management (HBA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara
Ove Backlund
Lähiopetus
Bibliography:
Strategy/Management/Leadership/HRM
Robbins, Stephen P., Judge, Timothy A. 2016: Essentials of Organizational Behavior. Pearson, Harlow.
Robbins, Stephen P., Judge, Timothy A. 2010: Organizational Behavior. Pearson, Harlow
Lynch, Richard 2006: Corporate strategy. Prentice Hall, Harlow.
Well-being at Work:
Maylett, Tracy EdD & Wride, Matthew JD. 2017. The Employee Experience. How to Attract Talent, Retain Top Performers, and Drive Results. Wiley.
MacRae, Ian & Furnham, Adrian. 2017. Motivation and Performance. A guide to motivating a diverse workforce. Kogan Page Limited.
Internet:
Pentti Sydänmaanlakka: Self-Leadership
How Good Are You at Leading Yourself?
eBooks, articles searched for the literature study
Lectures
Teamwork
Reports
Powerpoint presentations
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
Englanti
15.09.2022 - 24.11.2022
23.05.2022 - 29.05.2022
20 - 40
Sini Setälä, Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
Normal recognition of prior learning and demonstration of competence are applied.
Week 37 Introduction, team building
Week 42 and 43 Literature study, ppt presentations
Week 46 and 47 Project report presentations
Changes in above schedule possible.
Presence during the first lecture and team presentations is compulsory.
This course is suitable for exchange students.
Week 37 Course introduction, team forming
Week 38 Well-being at work
Week 39 Motivation and Rewards
Week 40 Strategy in Management and Leadership context
Week 41 Human Resource Management, Organizational structure
Week 42 Literature study, ppt presentations
Week 43 Literature study, ppt presentations
Week 44 Management and Leadership, theory and Practice
Week 45 Self-leadership
Week 46 Project report presentations
Week 47 Project report presentation
Changes in above schedule possible.
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Ilona Rönkä
Lähiopetus
Englanti
05.09.2022 - 11.12.2022
23.05.2022 - 29.05.2022
20 - 40
Ilona Rönkä
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Kirsi Maste
Lähiopetus
Englanti
01.01.2023 - 31.07.2023
28.11.2022 - 04.12.2022
20 - 40
Kirsi Maste, Mervi Saarela
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Juhani Kettunen
Lähiopetus
Will be given in Canvas workspace
Englanti
26.01.2023 - 03.03.2023
28.11.2022 - 04.12.2022
20 - 40
Sebastian King, Juhani Kettunen, Jarmo Heinonen
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Contents
•The nature of business and management research
•Formulating and clarifying the research topic
•Research approaches and strategies
•Research Oriented Approach
•Writing a research proposal (formulating the research design)
•Reviewing the literature and existing applied research
•Ethics in Research
•Development Methods
•Quantitative Methods
•Qualitative Methods
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Päivi Williams
70% Lähiopetus, 30% Etäopetus
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
This implementation consists of two separate parts. The first part (Theory section) is a prerequisite for the second part (Project section).
The Theory section (online) runs through (5 Sep - 9 Oct 2022) and needs to be completed before taking the Project section. Theory includes learning of service design process (Double Diamond), methods and tools independently in Canvas working space.
The Project section (on campus) starts with a kick-off on 11 Oct and ends on 4 Dec please check the schedule in Pakki. Contact lessons are held on campus. During the project section teams will carry out a service design project based on a real-life design challenge. Between the meetings on campus the teams work in the virtual learning environment Canvas.
Taking part in the contact sessions on campus is crucial as we work in teams and use co-creation methods during the sessions. Between the contact sessions the teams will work according to their own agreement (online or off), following the service design process.
In case you are unable to take part in the contact sessions on campus, please choose another implementation for this study unit.
THEORY SECTION: 3 ects
Individual assignments, 5 Quizzes on Canvas, scale 1-5
PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.
In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.
Englanti
29.08.2022 - 04.12.2022
23.05.2022 - 29.05.2022
20 - 40
Anna Nolvi, Päivi Williams
According to the degree regulations (section 18) “students must be present in the first contact session (5 Sep) or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)
In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
7 op
3 op
H-5
According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit student intranet.
Theory section: no alternatives
Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, you can join demostration of competence process (please check instructions from student intranet) or as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.
The project section will include a Service Design project.
Student teams (5-6 persons per team) will develop a service concept following the service design process.
THEORY SECTION
(5 Sep - 9 Oct) needs to be completed before taking the Project section.
The theory section covers the service design process (Double Diamond), methods and tools, and includes 5 tests (Quizzes) to be taken individually. All tests can be taken at the student's own pace during the given time frame and need to be passed.
PROJECT SECTION
(11 Oct - 4 Dec) will be conducted on campus according to the pre-defined schedule. The project part requires active team work, including co-creation.
Contact lessons:
11.10.2022 10.00 - 16.00
25.10.2022 12.30 - 16.30
01.11.2022 12.00 - 16.00
15.11.2022 12.00 - 16.00
22.11.2022 12.00 - 16.00
29.11.2022 13.00 - 15.00
In case the project schedule does not fit your schedule, please choose another implementation for the study unit.
Theory and Project section: implementation in English.
The study unit is suitable for exchange students.
THEORY SECTION
The course is 3 ects which equals to approximately 81 hours of studying.
Work is done individually.
PROJECT SECTION
The course is 7 ects which equals to approximately 189 hours of studying.
Most of the work will be done in teams.
THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.
PROJECT SECTION
Conducting a service design in project teams.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
tyydyttävä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes
hyvä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes
kiitettävä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
Sebastian King
Lähiopetus
Englanti
01.08.2023 - 31.07.2024
22.05.2023 - 28.05.2023
20 - 40
Sebastian King, Kirsi Maste
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
