Valitse opetussuunnitelma opintojen aloitusvuoden ja polun mukaan.
Ilona Rönkä
Lähiopetus
Englanti
08.09.2021 - 13.05.2022
24.05.2021 - 30.05.2021
20 - 40
Ilona Rönkä
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Sini Setälä
Lähiopetus
Literature:
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Bazerman, Max H. & Moore, Don A. (2013) Judgment in Managerial Decision Making. Wiley.
Kahneman, Daniel, Sibony, Olivier & Sunstein, Caa R. (2021). Noise - A Flaw in Human Judgment. Little Brown Spark, Hachette Book Group.
Kahnemann, Daniel. (2011). Thinking Fast and Slow. Penguin Books.
Thaler, Richard H. (2015). Misbehaving. The Making of Behavioral Economics. W.W. Norton & Company Inc.
Thaler, Richard H. & Sustein, Cass R. (2008). Nudge. Improving Decisions, about Health, Wealth, and Happiness. Yale University Press.
Please visit the Laurea library to find more information on this topic.
Articles:
Kahnemann, Daniel & Tversky, Amos. (1974) Judgment under Undercertainty: Heuristics and Biases. Science. New Series. Vol. 185, No. 4157 (Sept. 27, 1974), pp. 1124-1131
Thaler, Richard H. (2008). Mental Accounting and Consumer Choice. Marketing Science. Vol. 27, No. 1. January-February 2008, pp. 15-25
From the net:
How You Really Make Decisions
Barry Schwartz: The Paradox of Choice
How Do People Really Make Choices
Dan Ariely: Are We in Control of Our Own Decisions?
Richard Thaler: Nudge - an overview
Richard Thaler: PBS News Hour
Mike Vaughan: How to Ask Better Questions
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
01.03.2022 - 30.05.2022
29.11.2021 - 05.12.2021
20 - 40
Sini Setälä
Behavioral economics assumes that people are boundedly rational actors with limited cognitive processing power and time, whose choices are influenced by the contexts in which decisions are embedded. (Samson, Behavioral Economics Guide 2017)
Behavioral economics takes into account the effects of psychological, social, cognitive, and emotional factors on economic decision making. During this course we will study them, discuss the role of rationality and emotions in purchasing decisions and seek to understand the mechanisms that define judgment processes.
The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher. The honoring of deadlines is taken into account in the grading. The late handing in will lower the grade, and if not justified, disallows the completing of this course.
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
Contact classes and deadlines.
Lähiopetus
Englanti
01.09.2021 - 25.12.2021
24.05.2021 - 25.05.2021
20 - 40
Juhani Kettunen
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Mervi Saarela
Lähiopetus
Pls. see Canvas
REQUIREMENT LEVEL I
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
5 THE STUDENT IS ABLE TO
– use professional concepts extensively
– compare and choose relevant information
– report and communicate in a professional manner
– work independently, using the skills and methods learned
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
– anticipate his/her need for guidance
– promote the team’s work and team spirit
– manage his/her time appropriately, completing the agreed tasks at the required quality level
– work responsibly, applying the skills and methods learned
– plan and evaluate their work, taking safety and/or ethical aspects into consideration
3 THE STUDENT IS ABLE TO
– use professional concepts in a consistent manner when explaining various work practices and situations
– gather information and use his/her knowledge basis
–report in the agreed manner
– work using the skills and methods learned
– engage in professional interaction with customers and/or co-operation partners and identify their needs
– take part in guidance and utilise it
– engage in goal-oriented work in a team
– plan and manage the progress of his/her work and use of time
– detect safety-related risks
– justify this/her actions in accordance with the professional code of conduct
H/1 THE STUDENT IS ABLE TO
– use essential professional concepts when explaining various work practices and situations
– search for information in different sources
– report
– work under guidance using the skills and methods learned
– interact with customers and/or co-operation partners
– receive guidance
– work as a member of a team
– plan the progress of his/her work and use of time under guidance
– work safely and in accordance with the professional code of conduct
– follow the provided instructions and rules
Englanti
01.09.2021 - 17.12.2021
24.05.2021 - 30.05.2021
20 - 40
Seppo Luode, Mervi Saarela
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
4 op
H-5
Includes a LbD part with a case company chosen by the student team
Pls. see Canvas
Pls. see Canvas
Pls. see Canvas
Juhani Kettunen
Lähiopetus
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Sebastian King, Juhani Kettunen
Korkeakouluyksikkö W
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Kaija Koivusalo
Etäopetus
Englanti
14.09.2021 - 19.12.2021
24.05.2021 - 30.05.2021
20 - 80
Sebastian King, Kaija Koivusalo
Korkeakouluyksikkö W
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Verkkokampus
2 op
5 op
H-5
Ove Backlund
Lähiopetus
E.g
Finch, Brian. 2013. How to write a business plan. Kogan Page.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Osterwalder, A. & Pigneur, Y. 2009. Business Model Generation. Amsterdam. Self Published.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Lectures, develoment of a business plan, work life project with a company, presentations in class.
The assigments and the project are made in teams.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Englanti
01.02.2022 - 10.05.2022
29.11.2021 - 14.12.2021
20 - 40
Sini Setälä, Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
1. Development of a Business plan and Canvas for own business idea.
2. Company project tbc.
Week 5 Course introduction
Week 12 Business plan pitching to judges.
Week 14 Project company presentation. Project targets.
Week 19 Company report presentation.
Week 5 Course introduction, team building. Business idea.
Week 6 Business plan lectures.
Week 7 Business plan lectures. Business idea discussions teamwise.
Week 8 No class.
Week 9 Marketing, Canvas lectures.
Week 10 Buying behavior, Internal marketing lectures.
Week 11 No class. Independent working for business plan pitch.
Week 12 Business plan pitching to judges. Please note time: 9-15.
Week 13 Independent working for finalizing the business plan and Canvas report. Tutoring available.
Week 14 Case company introduction.
Week 15 Preliminary plans for company project. Discussions teamwise.
Week 16 No class. Independent working for case company project
Week 17 No class. Independent working for case company project.
Week 18 No class. Independent working for case company project.
Week 19 Case company project report presentations.
Annika Kirkkomäki
Lähiopetus
Englanti
01.08.2021 - 10.09.2021
24.05.2021 - 30.05.2021
Annika Kirkkomäki
Laurea Leppävaara
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Ove Backlund
80% Lähiopetus, 20% Etäopetus
Bibliography:
Strategy/Management/Leadership/HRM
Robbins, Stephen P., Judge, Timothy A. 2016: Essentials of Organizational Behavior. Pearson, Harlow.
Robbins, Stephen P., Judge, Timothy A. 2010: Organizational Behavior. Pearson, Harlow
Lynch, Richard 2006: Corporate strategy. Prentice Hall, Harlow.
Well-being at Work:
Maylett, Tracy EdD & Wride, Matthew JD. 2017. The Employee Experience. How to Attract Talent, Retain Top Performers, and Drive Results. Wiley.
MacRae, Ian & Furnham, Adrian. 2017. Motivation and Performance. A guide to motivating a diverse workforce. Kogan Page Limited.
Internet:
Pentti Sydänmaanlakka: Self-Leadership
How Good Are You at Leading Yourself?
eBooks, articles searched for the literature study
Lectures
Teamwork
Reports
Powerpoint presentations
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
Englanti
10.09.2021 - 03.12.2021
24.04.2021 - 30.05.2021
20 - 40
Ove Backlund
Laurea-ammattikorkeakoulu
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
1 op
H-5
Normal recognition of prior learning and demonstration of competence are applied.
Case company project
Week 36 Introduction, team building
Week 40 Literature study presentations
Week 41 Literature study presentations
Week 46 Project report presentations
Week 47 Project report presentations
Changes in above schedule possible.
This courese is suitable for exchange students.
Week 36 Course introduction, team forming
Week 37 Strategy in Management and Leadership context
Week 38 Human Resource Management, Organizational structure,
instructions for literature study
Week 39 Literature study, independent teamwork, no class
Week 40 Literature study presentations
Week 41 Literature study presentations
Week 42 Management and Leadership, theory and practice
Week 43 Management and Leadership, Self-leadership,
Instructions/discussion of project report
Week 44 Project report, independent team work, no class
Week 45 Project report, independent team work, no class
Week 46 Project report presentations
Week 47 Project report presentations
Changes in above schedule possible.
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Sebastian King
Lähiopetus
All materials will be delivered through Canvas and MSTeams
This course is a part of the From a Student to a Professional study unit which consists of 3 modules which includes:
YY00BN52 Study Skills and Professional Orientation
YY00BN53 Professional Development
YY00BN54 Starting a Successful Career
The study unit consists of online materials delivered through the Canvas platform. These contain information about the assignments and group sessions.
Evaluation methods and criteria are given in Canvas.
Englanti
01.08.2021 - 31.07.2022
24.05.2021 - 30.05.2021
20 - 40
Sebastian King, Kirsi Maste
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
The course is available before the start of the first semester. Students are invited to complete two pre-course tasks (a self-introduction and a short questionnaire) before attending the orientation week from August 23rd 2021.
Other dates are given in Canvas.
5 ECTS = 135 hours of student work.
See Canvas
Kirsi Maste
Lähiopetus
Englanti
01.01.2022 - 31.07.2022
29.11.2021 - 31.12.2022
20 - 40
Kirsi Maste, Mervi Saarela
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Lähiopetus
Englanti
01.08.2021 - 31.07.2022
29.11.2021 - 05.12.2021
20 - 40
Ilona Rönkä
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Sebastian King
Lähiopetus
Learning materials in Canvas. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Chatterton, P. 2015. Business communication: rethinking your professional practice for the post-digital age. 2nd edition. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.
Contact sessions online/on campus and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms & professional vocabulary
The final grade is based on the following:
Vocabulary and comprehension exercises in canvas 20% (0-5)
Spoken communication assignments 40% (0-5)
Written communication assignments 40% (0-5)
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Canvas workspace.
Englanti
11.01.2022 - 01.05.2022
29.11.2021 - 05.12.2021
20 - 40
Sebastian King
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
By agreement with the lecturer
Canvas will be opened on 11th January 2022 (a week before the first meeting).
The last class meeting will be held by the end of April.
Some additional dates may be scheduled for small group meetings.
Development of intercultural competences is integrated into the study unit.
5 ECTS = 135 hours of work.
A detailed schedule will be given in Canvas.
Students demonstrate an understanding of key principles of effective communication for professional purposes. They can achieve communication objectives in a range of work-related situations, modify their communication style according to context and the requirements of the message, and manage interpersonal interactions with people from different backgrounds. Spoken fluency and range are sufficient to manage common professional situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.
Students demonstrate a good understanding of the principles of effective communication for professional purposes. They are able to achieve communication objectives in a range of work-related situations with a degree of success and can adapt their communication style to suit the requirements of audience and context. Speech is fluent, with a high degree of grammatical and propositional control. Writing shows good control of grammar, lexis, and style in a range of texts for professional purposes.
Students demonstrate an excellent understanding of key principles of effective communication for professional purposes. They are able to communicate clearly, concisely, and appropriately in a wide range of work-related situations and are effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible, and easy to understand, with a high degree of grammatical control and propositional precision. Writing shows excellent control of grammar, lexis, and style in producing a variety of text types and genres.
Kaija Koivusalo
Etäopetus
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Kaija Koivusalo
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
5 op
H-5
Juhani Kettunen
80% Lähiopetus, 20% Etäopetus
The material will be announced in January.
Lectures and workshops.
Assignments using Excel and SimplBooks accounting software.
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
Englanti
27.01.2022 - 17.03.2022
29.11.2021 - 05.12.2021
20 - 40
Juhani Kettunen, Kaija Koivusalo
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
1 op
H-5
Assignment deadlines will be given when the course starts.
5 ECTS = 135 student working hours
Bookkeeping using accounting software
Budgeting
Financial planning for a start-up company
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Sebastian King
Lähiopetus
Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation is based on the office and project management exams, academic essay, project plan and project evaluation assignment. A detailed description of the assessment criteria is given in Canvas.
Englanti
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Sebastian King, Riku Salmenkylä
The project management part of the study unit is linked to work done on another study unit.
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
The exam dates are offered during the contact sessions.
- Project management exam
- Office exam
5 credits = 135 hours of student`s work.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are understandable, though clarity and/or detail may be lacking. The style and formatting used in written documentation is correct in part. The content demonstrates a level of reflection and understanding, though some areas require more attention. Source materials are integrated into the text to some extent.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are fairly structured and clear. The style and formatting used in written documentation is mostly correct. The content demonstrates a good level of reflection and understanding. Source materials are integrated into the text.
All the assignments and exams of the study unit are passed.
The student is able to produce academic and project-related communications which are well-structured, clear and concise, and which uses the appropriate style and format. The content demonstrates an excellent level of reflection and understanding. Source materials are well integrated into the text.
Juhani Kettunen
Lähiopetus
Englanti
07.09.2021 - 28.12.2021
03.05.2021 - 09.05.2021
20 - 40
Sebastian King, Juhani Kettunen, Jarmo Heinonen
Korkeakouluyksikkö W
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Juhani Kettunen
40% Lähiopetus, 60% Etäopetus
Englanti
21.01.2022 - 01.03.2022
29.11.2021 - 10.01.2022
20 - 40
Sebastian King, Juhani Kettunen, Jarmo Heinonen
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
3 op
Hyväksytty/Hylätty
Contents
•The nature of business and management research
•Formulating and clarifying the research topic
•Research approaches and strategies
•Research Oriented Approach
•Writing a research proposal (formulating the research design)
•Reviewing the literature and existing applied research
•Ethics in Research
•Development Methods
•Quantitative Methods
•Qualitative Methods
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Lauri Larjavaara
60% Lähiopetus, 40% Etäopetus
Assessment of this study unit is based on exam and team assignments and individual assignments which have to be passed (in business game and using information systems)
Exam is based on the textbooks (list provided in Canvas), lectures and the Business Simulation Game Documentation
Englanti
10.09.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
Lauri Larjavaara, Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
2 op
H-5
Lectures (at the beginning of the course)
Exam (online)
Business Simulation Game
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Sini Setälä
Lähiopetus
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Blythe, Jim. (2013). Consumer Behaviour. Sage.
Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
Thaler, Richard H. & Sunstein, Cass R. (2009). Nudge. Improving decisions about health, wealth, and happiness. Penguin Books
Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
01.03.2022 - 31.05.2022
29.11.2021 - 05.12.2021
20 - 40
Sini Setälä
Understanding customers can be challenging. How do we define what is valuable for an individual customer? What about organizations as customers? Today, many of the trends are international, but their local interpretation and implementation may still be very multifold. The study of the human mind has gone a long way, but part of the mind’s operations, especially on individual level, still remain difficult to forecast.
During this course we will define the factors that underlie customer actions, feelings, and judgment processes. We strive to understand purchasing decisions from the perspective of the individual and the organization, and analyze patterns and trends in customer behaviour.
The course grade is composed of two assignments which both need to be successfully completed and handed in by the deadlines. The assignments that arrive late will be graded only if the late handing in has been agreed in advance with the teacher. The honoring of deadlines is taken into account in the grading. The late handing in will lower the grade, and if not justified, disallows the completing of this course.
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
2 op
Hyväksytty/Hylätty
Contact classes and deadlines.
Sebastian King
Lähiopetus
Englanti
01.08.2022 - 31.07.2023
23.05.2022 - 29.05.2022
20 - 40
Sebastian King, Kirsi Maste
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Juhani Kettunen
Lähiopetus
Englanti
01.09.2022 - 31.12.2022
10 - 30
Katja Suonperä, Juhani Kettunen, Lassi Tissari, Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Kaija Koivusalo
Etäopetus
All materials will be delivered via Canvas and Toledo.
A special implementation incorporating the Working Across Borders project in an international environment.
For more details see: https://www.ucll.be/international/short-programmes-international/virtual-projects/virtual-exchange-working-across-borders
The study unit follows the Level 2 criteria.
Scoring for assignments is detailed in Canvas. The following is an overview:
3 ECTS are based on the Working Across Border assignments (points are given for teamwork, a team pitch of a client proposal, peer evaluations, a readiness test and self-introduction)
2 ECTS are given for the work done in the Canvas CSR environment and summarised in a Learning Diary submitted at the end of the course
Englanti
19.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
60 - 120
Sebastian King, Marjaana Ajanto, Kaija Koivusalo
This implementation is intended for students on English-language BBA programmes. Students from Finnish-language BBA programmes who are interested in CSR and sustainability issues and are keen to develop their international networks and collaborate with students around the world are very welcome! Good English language skills are recommended.
Korkeakouluyksikkö W
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Verkkokampus
5 op
H-5
If you feel that you have already acquired the competences targeted in this study unit, or example you have worked closely with CSR issues, please send your Competence analysis to the course lecturers. The latest time to send the analysis is two weeks before the start of the study unit.
The course includes a company project with an international client.
Course opens in Canvas: 19 September
Project kick-off date: Tuesday, 11 October (online) 3 pm
Final seminar with the client: Wednesday, 14 December (online) 3 pm
An international project with over 500 students from 10 countries is integrated into this study unit.
5 ECTS = 135 hours of work.
A detailed schedule will be given in Canvas.
The student does not complete the required assignments satisfactorily.
IN ACCORDANCE WITH REQUIREMENT LEVEL 2 (GRADE 1)
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
The student is able to:
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
The student is able to:
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
The student is able to:
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes
IN ACCORDANCE WITH REQUIREMENT LEVEL 2 (GRADE 3)
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
The student is able to:
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
The student is able to:
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
The student is able to:
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
– describe the development of his/her competence in relation to the learning outcomes
IN ACCORDANCE WITH REQUIREMENT LEVEL 2 (GRADE 5)
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
The student is able to:
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
The student is able to:
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
The student is able to:
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
Ove Backlund
Lähiopetus
The materials are online:
Jeyarathmm, M. 2008: Strategic Management. Global Media
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex:Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making.
John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.
This course is an online course in Canvas. There are however besides a course introduction class on Leppävaara campus on 12.9.2022, two Zoom sessions on 10.10 and 31.10.2022. Please see the schedule below.
The individual exam of the course is made online on 17.10.2022.
The Business Simulation Game of the course, Cesim Service, is played in teams in competition with other teams.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Englanti
12.09.2022 - 12.12.2022
23.05.2022 - 30.06.2022
20 - 40
Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
Week 37 Introduction of the course, Leppävaara Campus at 12.30-15.
Week 40 DL of team formation.
Week 41 Zoom session at 12.30-15. Lectures. Individual registration for the Business Simulation Game.
Week 42 individual online exam at 12.30-14.
Week 44 Zoom session at 9-11.30. Discussions of the game.
Week 50 R7 memo, Final report and individual team work (P2P) evaluation to be saved.
For exchange students, it’s possible to join this course.
The course day is Monday.
Week 37 Introduction of the course, Leppävaara Campus at 12.30-15.
Week 38 Self-study for the individual online exam.
Week 39 Self-study for the individual online exam. DL of team formation.
Week 40 Self-study for the individual online exam. DL of team formation.
Week 41 Zoom at 12.30-15. Lectures. Individual registration for the Business Simulation Game Service. Practice round(PR) 1 starting.
Week 42 Individual online exam at 12.30-14. PR1 decisions to be saved by the DL. PR 2 starting.
Week 43 PR2 decisions to be saved by the DL. Round(R) 1 of the actual game starting. Team strategy to be formulated.
Week 44 R1 Zoom at 12.30-15.Discussions of the game. Decisions to be saved by the DL. R2 starting. R1 memo to be saved by the beginning of the following week.
Week 45 R2 decisions to be saved by the DL. R3 starting. R2 memo to be saved by the beginning of the following week.
Week 46 R3 decisions to be saved by the DL. R4 starting. R3 memo to be saved by the beginning of the following week.
Week 47 R4 decisions to be saved by the DL. R5 starting. R4 memo to be saved by the beginning of the following week.
Week 48 R5 decisions to be saved by the DL. R6 starting. R5 memo to be saved by the beginning of the following week.
Week 49 R6 decisions to be saved by the DL.
Week 50 R6 memo, final report and individual team work (P2P) evaluation to be saved.
Annika Kirkkomäki
Lähiopetus
Englanti
01.08.2022 - 04.09.2022
Annika Kirkkomäki
Laurea Leppävaara
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara, Degree Programme in Service Business Management (HMA), Laurea Leppävaara, Degree Programme in Safety, Security and Risk Management (HRA), Laurea Leppävaara, Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Management (HBA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara
Ove Backlund
Lähiopetus
Bibliography:
Strategy/Management/Leadership/HRM
Robbins, Stephen P., Judge, Timothy A. 2016: Essentials of Organizational Behavior. Pearson, Harlow.
Robbins, Stephen P., Judge, Timothy A. 2010: Organizational Behavior. Pearson, Harlow
Lynch, Richard 2006: Corporate strategy. Prentice Hall, Harlow.
Well-being at Work:
Maylett, Tracy EdD & Wride, Matthew JD. 2017. The Employee Experience. How to Attract Talent, Retain Top Performers, and Drive Results. Wiley.
MacRae, Ian & Furnham, Adrian. 2017. Motivation and Performance. A guide to motivating a diverse workforce. Kogan Page Limited.
Internet:
Pentti Sydänmaanlakka: Self-Leadership
How Good Are You at Leading Yourself?
eBooks, articles searched for the literature study
Lectures
Teamwork
Reports
Powerpoint presentations
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
Englanti
15.09.2022 - 24.11.2022
23.05.2022 - 29.05.2022
20 - 40
Sini Setälä, Ove Backlund
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
H-5
Normal recognition of prior learning and demonstration of competence are applied.
Week 37 Introduction, team building
Week 42 and 43 Literature study, ppt presentations
Week 46 and 47 Project report presentations
Changes in above schedule possible.
Presence during the first lecture and team presentations is compulsory.
This course is suitable for exchange students.
Week 37 Course introduction, team forming
Week 38 Well-being at work
Week 39 Motivation and Rewards
Week 40 Strategy in Management and Leadership context
Week 41 Human Resource Management, Organizational structure
Week 42 Literature study, ppt presentations
Week 43 Literature study, ppt presentations
Week 44 Management and Leadership, theory and Practice
Week 45 Self-leadership
Week 46 Project report presentations
Week 47 Project report presentation
Changes in above schedule possible.
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Ilona Rönkä
Lähiopetus
Englanti
05.09.2022 - 11.12.2022
23.05.2022 - 29.05.2022
20 - 40
Ilona Rönkä
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Päivi Williams
70% Lähiopetus, 30% Etäopetus
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
This implementation consists of two separate parts. The first part (Theory section) is a prerequisite for the second part (Project section).
The Theory section (online) runs through (5 Sep - 9 Oct 2022) and needs to be completed before taking the Project section. Theory includes learning of service design process (Double Diamond), methods and tools independently in Canvas working space.
The Project section (on campus) starts with a kick-off on 11 Oct and ends on 4 Dec please check the schedule in Pakki. Contact lessons are held on campus. During the project section teams will carry out a service design project based on a real-life design challenge. Between the meetings on campus the teams work in the virtual learning environment Canvas.
Taking part in the contact sessions on campus is crucial as we work in teams and use co-creation methods during the sessions. Between the contact sessions the teams will work according to their own agreement (online or off), following the service design process.
In case you are unable to take part in the contact sessions on campus, please choose another implementation for this study unit.
THEORY SECTION: 3 ects
Individual assignments, 5 Quizzes on Canvas, scale 1-5
PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.
In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.
Englanti
29.08.2022 - 04.12.2022
23.05.2022 - 29.05.2022
20 - 40
Anna Nolvi, Päivi Williams
According to the degree regulations (section 18) “students must be present in the first contact session (5 Sep) or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)
In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, liko
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Laurea Leppävaara
7 op
3 op
H-5
According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit student intranet.
Theory section: no alternatives
Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, you can join demostration of competence process (please check instructions from student intranet) or as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.
The project section will include a Service Design project.
Student teams (5-6 persons per team) will develop a service concept following the service design process.
THEORY SECTION
(5 Sep - 9 Oct) needs to be completed before taking the Project section.
The theory section covers the service design process (Double Diamond), methods and tools, and includes 5 tests (Quizzes) to be taken individually. All tests can be taken at the student's own pace during the given time frame and need to be passed.
PROJECT SECTION
(11 Oct - 4 Dec) will be conducted on campus according to the pre-defined schedule. The project part requires active team work, including co-creation.
Contact lessons:
11.10.2022 10.00 - 16.00
25.10.2022 12.30 - 16.30
01.11.2022 12.00 - 16.00
15.11.2022 12.00 - 16.00
22.11.2022 12.00 - 16.00
29.11.2022 13.00 - 15.00
In case the project schedule does not fit your schedule, please choose another implementation for the study unit.
Theory and Project section: implementation in English.
The study unit is suitable for exchange students.
THEORY SECTION
The course is 3 ects which equals to approximately 81 hours of studying.
Work is done individually.
PROJECT SECTION
The course is 7 ects which equals to approximately 189 hours of studying.
Most of the work will be done in teams.
THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.
PROJECT SECTION
Conducting a service design in project teams.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
tyydyttävä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes
hyvä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes
kiitettävä
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
