Constructive communication with Multicultural Clients (5 cr)
Code: V1643-3001
General information
Enrollment
26.11.2018 - 06.01.2019
Timing
07.01.2019 - 02.04.2019
Number of ECTS credits allocated
5 op
Virtual proportion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea Tikkurila
Teaching languages
- English
Seats
0 - 30
Degree programmes
- Laurea täydentävä osaaminen, amk-tutkinto (TOS2), Terveys- ja hyvinvointialat
Teachers
- Lloyd Bethell
Teacher in charge
Lloyd Bethell
Groups
-
TOS218SYTäydentävä osaaminen (amk-tutkinto), S18, Terveys- ja hyvinvointialat
Learning outcomes
The student is able to
- use empathetic interaction to empower multicultural clients
- engage empathetically with self and others
- approach clients on a needs and values basis
- engage in challenging communication situations
Teaching methods
Constructive Communication (CC) or Nonviolent Communication (NVC) is a process that focuses on self-empathy, empathy and authentic self-expression. CC theory supposes all behaviour stems from attempts to meet universal human needs. By identifying the needs and the feelings that surround these needs, mutual understanding and effective strategies for various life events can be achieved.The aim of this module is to develop the understanding of self-empathy and empathy to provide the tools for empowering clients.The module progresses from the basics of CC to deeper practices through self-reflection, role-play, dialogue and various constructive communication
exercises.
The student is able to
- use empathetic interaction to empower multicultural clients
- engage empathetically with self and others
- approach clients on a needs and values basis
- engage in challenging communication situations
The course is implemented through contact lessons, reading material and self-reflection in a learning diary
Location and time
4.01 8.30-11.45 B202
31.01 12.30-15.45 B403
04.02 12.30-15.45 B302
12.02 12.30-15.45 B403
18.02 12.30-15.45 B202
25.02 12.30-15.45 B403
05.03 08.30-11.45 B505
26.03 08.30-11.45 B407
01.04 12.30-15.45 B505
Learning materials and recommended literature
All materials provided in Optima
Marshall Rosenberg: Nonviolent communication: a language of life
https://laurea.finna.fi/Record/laurus.88460
(in Finnish) Rakentava ja myötäelävä vuorovaikutus: Nonviolent communication (NVC):
https://laurea.finna.fi/Record/laurus.87135
Students workload
Contact lessons: 36 hours
Reading course book: 60 hours
Reflection: 22 hours (Learning Diary)
Studying supplementary material: 17 hours
Further information for students
Compulsory attendence: 75%
Grading scale
Approved/Failed
Evaluation methods and criteria
Evalaution will be based on a self-reflection learning diary which will be graded as
pass/fail