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Basic Premises of Customer Work in the Social Care Sector (5 cr)

Code: V1472-SWV1811

General information


Enrollment

14.05.2018 - 31.05.2018

Timing

20.08.2018 - 10.12.2018

Number of ECTS credits allocated

5 op

Virtual proportion

2 op

RDI proportion

1 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages

  • English

Seats

20 - 40

Degree programmes

  • Degree Programme in Social Services (SWV), Laurea Tikkurila

Teachers

  • Tiina Wikström

Teacher in charge

Tiina Wikström

Groups

  • SWV218SN

Learning outcomes

The student is able to
- identify values and ethical principles in the social care sector
- recognize the basic characteristics connected to lifespan development
- outline client relationships in the social care sector and different life situations

Teaching methods

The key components of the course are:
1.Developmental Psychology 2 ECTS
2.Ethics in Social Services 1 ECTS
3.Social Work Clients/Customers and Social Work Environments 2ECTS
Course assignments: An individual work on ethics and life course interview
The course is conducted in co-operation with exchange student courses.

Learning materials and recommended literature

Relevant material is provided during the course.
The main book source: Crawford, Karin. Social Work and Human Development / Karin Crawford and Janet Walker. Exeter: Learning Matters, 2014. (ordered for Tikkurila Library in May 2015)

Evaluation methods and criteria

Evaluation according to Laurea's evaluation criteria.
1. Development Psychology (grading 1-5)
2. Ethics in Social Services (grading 1-5)
3. Social Work Clients/Customers and Social Work Environments, Group Works and Class Attendance (Pass/Fail)

Course attendance requirements: Attendance is compulsory for all lessons unless agreed separately in class. You need to attend a minimum of 70% of classes, so in case there are, for example, 10 contact times, each 4 hours, you can miss three 4-hour classes (12 hours). If your absences are more than that, your grade will drop by one, for example from 3 to 2. In case your absences exceed 50% of contact hours, you need to consult your teacher on how to finalize the course (this could mean retaking the whole course, doing supplementary tasks or taking additional classes, if available). In case your tasks are considerably late but completed during the term in question, this will also affect your grade by -1. If the required tasks and requirements are not met, you need to enroll again for the course. For supplementary or delayed tasks, there will be no feedback..