Basic Premises of Customer Work in the Social Care Sector (5 cr)
Code: V1472-3005
General information
Timing
09.08.2021 - 15.10.2021
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea university of applied sciences
Campus
Laurea Lohja
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Degree Programme in Social Services (SWF2), Laurea Lohja
Teachers
- Hanna Nurmiranta
- Sanna Hämäläinen
Teacher in charge
Hanna Nurmiranta
Groups
-
SWF221SNDegree Programme in Social Services, daytime studies, S21, Lohja
-
SWFOPS21Path studies in Social Services (Open UAS), daytime studies, S21, Lohja
Learning outcomes
The student is able to
- identify values and ethical principles in the social care sector
- recognize the basic characteristics connected to lifespan development
- outline client relationships in the social care sector and different life situations
Teaching methods
This course will be implemented through contact lessons (or online classes, depending on the Covid-19 situation), individual assignment, work in pairs and group work.
The main focus areas are the growth and development of human beings, familiarizing the work surroundings at social services and understanding the meaning of professional ethical principles.
The study unit contains:
- Contact lessons at Laurea Lohja Campus (Or online if needed)
- Study visits with a group work
- An interview (in pairs) and a test
- An essay
Worklife co-operation and student councelling will be integrated
Learning materials and recommended literature
Course materials are provided during the course
Alternative completion methods of implementation
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit the student intranet.
Co-operation with working life and/or RDI
Study visits and an interview
Important dates
The actual implementation schedule is visible in Pakki as implementation reservations.
Attendance is compulsory for all lessonsa unless agreed separately in class.
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Forms of internationality
The study unit is suitable for exchange students.
Students workload
One credit equals approximately 26.7 hours of work performed by the student.
Content and scheduling
Orientation
Basic premises of human growth and development : 2 credits
Client encounters and various life situations: 2 credits
Values and ethical principles: 1 credit
Further information for students
The study unit corresponds to the requirements of Bachelor level education.
The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.
Grading scale
H-5
Evaluation methods and criteria
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
[Leave the parts that apply] “Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. ... A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]