Encountering the Customer and Professional Interaction (10 cr)
Code: V1384-SRV1811
General information
Enrollment
14.05.2018 - 31.05.2018
Timing
20.08.2018 - 23.10.2018
Number of ECTS credits allocated
10 op
Virtual proportion
2 op
RDI proportion
4 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Tikkurila, sote
Campus
Laurea Tikkurila
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Teachers
- Hanna Väätäjä
- Janika Lindström
- Eeva Järveläinen
Groups
-
SRV218SN
Learning outcomes
The students
- have knowledge of values and ethical principles.
- are able to perceive the situations of clients in the correctional services sector
- are aware of and develops his or her interaction skills
- have the skills to encounter and interact with individuals
Grading scale
H-5