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Encountering the Customer and Professional Interaction (10 cr)

Code: V1384-SRV1811

General information


Enrollment

14.05.2018 - 31.05.2018

Timing

20.08.2018 - 23.10.2018

Number of ECTS credits allocated

10 op

Virtual proportion

2 op

RDI proportion

4 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)

Teachers

  • Hanna Väätäjä
  • Janika Lindström
  • Eeva Järveläinen

Groups

  • SRV218SN

Learning outcomes

The students
- have knowledge of values and ethical principles.
- are able to perceive the situations of clients in the correctional services sector
- are aware of and develops his or her interaction skills
- have the skills to encounter and interact with individuals

Grading scale

H-5