Study Guide

Learning outcomes

The student is able to
- value clients as experts and operators in their own lives
- value clients' significant others as an emotional resource
- describe the main concepts in a professional relationship and interaction between the client and the nurse in face-to-face and online interaction
- act in a preventive manner while taking the level of risk into account in challenging situations with clients or in situations that pose a risk of violence
- explain the main features of social and health care organisations, the ways in which services are provided and organised, and the organisations’ guidance and supervision in Finland
- describe electronic service paths as part of the service system
- describe the legislation and information guidance that regulates health care
- describe the data protection and data security requirements of social and health care in creating, using, storing and disposing of patient data

Teaching methods

This study unit is implemented partly as contact lessons on Tikkurila Campus and partly as assignments / tasks on Canvas-workspace. There is also one workshops day, that has compulsory attendance.
MAPA has 1 x8 theory and 1x8 h workshop, these are compulory.

This study unit has 4 parts:
Part 1. Customer orientation in social and health care 0.75cr / Marina Arvonen
Part 2. Basics of professional communications 1cr / Marina Arvonen
Part 3. MAPA 0.5cr / Emmaculate Tamankag
Part 4. Social and health services: legislation, organization and information management 0.75cr/ Marina Arvonen

Learning materials and recommended literature

Study material will be introduced during the study unit orientation.

Important dates

According to Degree Regulation section 18:
Students must be present for the first contact teaching session, or they must notify the responsible
teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can
specify a different manner for the student to confirm that they intend to participate in the studies. The
completion of these measures can be required within a week of the studies having begun. The
application of the aforementioned approach requires that the teacher notifies the students accepted
to the study unit of the practice and that the practice is specifically mentioned in the study unit’s
implementation plan.

Students workload

1cr = 27 hours of student work

Part 1. Customer orientation in social and health care 0.75cr = Student work time 20h15min
Part 2. Basics of professional communications 1cr = Student work time 27h
Part 3. MAPA 0.5cr = Student work time 13t
Part 4. Social and health services: legislation, organization and information management 0.75cr = Student work time 20t

Content and scheduling

Core content :
- Core concepts: Customer-, patient-, patient-oriented nursing, client experience, family health care, culturally sensitive nursing- Patient organisations, peer-supporters and experts by experience supporting the client
- Diverse customer relationship in social and health care and working on your own preconceptions
- Client-oriented care and operating culture. E.g., low-threshold and hierarchy services, awareness and skills during interactions, involving the clients in developing customer services
- Client -oriented nursing process
- Basics and strategies of professional interaction in nursing:
--- Verbal and non- verbal interaction, empowering presence and interaction, building trust, active listening and consulting skills, touch
--- Promoting the inclusion of clients and significant others through interaction
--- ’Management of Actual or Potential Aggression’ (MAPA)
--- Special features of online interaction
- Social and health care services, guidance and service production
--- Current legislation on health care and guidance on norms, resources and information
--- Patient safety legislation and patient safety culture
--- Data protection and security and related legislation: EU’s General Data Protection Regulation and Directive, Data Protection Act, data protection and security in different nursing environments
- Health care information systems, data flow between systems
--- Digitalisation and the production and management of health and well-being information produced by the client

Grading scale

Approved/Failed