Service Business Management (5 cr)
Code: R0219-HLG1811
General information
Enrollment
14.05.2018 - 14.06.2018
Timing
28.08.2018 - 21.12.2018
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Otaniemi, liko
Campus
Laurea Otaniemi
Teaching languages
- English
Seats
0 - 30
Degree programmes
- Liiketalouden koulutus (HLG2), Laurea Otaniemi, Finnish
Teachers
- Anna Nolvi
Groups
-
HLG217KN
Learning outcomes
The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making
Teaching methods
The student is able to:
use planning, analysis and decision-making tools and techniques in strategic planning
analyze financial statements and business reports and use them as a basis for decisions
make business decisions in various business contexts
apply data in decision making
Location and time
This course is an on-line course in Eliademy platform. Students will get an invitation to Eliademy learning environment to Laurea email by the end of March 2019.
Learning materials and recommended literature
Literature
Book 1
Strategic Management
M. Jeyarathmm. 2008. Global Media
eBook: https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=3011305&query=Jeyarathmm, M.
Chapters: 1 The Strategic Management Process, 2. Missions and Goals, 5. Porter's Five Forces Model, 10. Strategy Formulation: At the Business Level, 11 Strategy Formulation: Functional Strategy
Book 2
Service Management: An integrated approach
Van Looy, B., Gemmel,P & Van Dierdonck, R. 2013. Essex:Pearson Education Limited.
Chapter 21: https://drive.google.com/drive/folders/1BeajwqvwJf0_st9pxACSlaO-fiQexMcs?usp=sharing
Book 3
The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making
Lita Epstein.2012. John Wiley & Sons, Incorporated
Chapters: Chapters 1 - 5
eBook: https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=818089
Book 4
Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. Vance, David E.
Published:New York : McGraw-Hill, 2002.
Chapters: 1 Financial Statements and Accounting Concepts, 2 Financial Ratios and Other Measures of Performance 15 Master Budgets and Vanriance Analysis
eBook: http://ebookcentral.proquest.com/lib/laurea/detail.action?docID=4655115
Important dates
The course is on-line and lasts from April-June
Grading scale
H-5
Evaluation methods and criteria
Suomeksi
Tasks
The indidual tasks in Eliademy will be evaluated as follows:
100 points = 5
80 points = 4
70 points = 3,5
60 points = 3
50 points = 2,5
40 points = 2
30 points = 1,5
20 points = 1
Course evaluation
Your final grade will be based on the following:
50 % project work (team performance, your own activity, the project outcome, presentations)
50 % web course