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Service Business Management (5 cr)

Code: R0219-3004

General information


Enrollment

13.05.2019 - 26.05.2019

Timing

04.09.2019 - 13.12.2019

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

Mode of delivery

Distance learning

Unit

Laurea university of applied sciences

Campus

Laurea Leppävaara

Teaching languages

  • English

Seats

20 - 200

Degree programmes

  • Degree Programme in Safety, Security and Risk Management (HRA), Laurea Leppävaara

Teachers

  • Ove Backlund

Teacher in charge

Ove Backlund

Groups

  • HRA218SN
    Degree Programme in Safety, Security and Risk Management, daytime studies, S18, Leppävaara

Learning outcomes

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Teaching methods

R0219-3009 is an online course with an online exam and a business simulation game made as teamwork. A course introduction will be organized week 36. Participation compulsory. There will be additionally two optional class meetings, week 41 and 45.

Evaluation methods and criteria

BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.