Service Business Management (5 cr)
Code: R0219-3001
General information
Enrollment
14.05.2018 - 14.06.2018
Timing
28.08.2018 - 21.12.2018
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea university of applied sciences
Campus
Laurea Leppävaara
Teaching languages
- English
Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
Teachers
- Lassi Tissari
Teacher in charge
Lassi Tissari
Groups
-
HLA217SN
Learning outcomes
The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making
Teaching methods
Having completed the study unit the student is able to
•use planning, analysis and decision-making tools and techniques in business
•analyse financial statements and different kinds of business reports and use them as a basis for decisions
•make business decisions in various business contexts and consider the multidimensional aspects of these decisions
•make business decisions in groups
Contents
•Management decision making
•Group decision making
•Business Simulation Game
•Informations systems and decsion making
Learning materials and recommended literature
Textbooks
Book 1
Strategic Management
M. Jeyarathmm. 2008. Global Media
eBook: https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=3011305&query=Jeyarathmm, M.
Chapters: 1 The Strategic Management Process, 2. Missions and Goals, 5. Porter's Five Forces Model, 10. Strategy Formulation: At the Business Level, 11 Strategy Formulation: Functional Strategy
Book 2
Service Management: An integrated approach
Van Looy, B., Gemmel,P & Van Dierdonck, R. 2013. Essex:Pearson Education Limited.
Chpater 21: Defining Service Strategy (pdf document in Optima)
Book 3
The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making
Lita Epstein.2012. John Wiley & Sons, Incorporated
Chapters: Chapters 1 - 5
eBook: https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=818089
Book 4
Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. Vance, David E.
Published:New York : McGraw-Hill, 2002.
Chapters: 1 Financial Statements and Accounting Concepts, 2 Financial Ratios and Other Measures of Performance 15 Master Budgets and Vanriance Analysis
eBook: http://ebookcentral.proquest.com/lib/laurea/detail.action?docID=4655115
Evaluation methods and criteria
Assessment of this study unit is based on exam (30%) and team assignments (70%), and individual assignments which have to be passed (in business game and using information systems)