Study Guide

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

The course has a theoretical part and a real-life project. The project will be done in cooperation with a real company with a real challenge. The project is done according the Service Design Sprint!, total of 7 days. The outcome of the course will be:
- Service Concept
- Service Design Manual

Learning materials and recommended literature

Knapp, J. 2016. Sprint: How to solve big problems and test new ideas in just five days. New York: Simon & Schuster.
Reason, B., Lövlie, L., Flu, M. 2016. Service Design for Business – A Practical Guide to Optimizing the Customer Experience. Wiley.
Laurea Finna: https://laurea.finna.fi/Record/laurus.87157 (e-book available)
Stickdorn M., Hormes M., Lawrence A. & Schneider J. 2018. This is service design doing: A Practitioners’ Handbook. O’Reilly.
Laurea Finna: https://laurea.finna.fi/Record/laurus.90507 (e-book available)

Co-operation with working life and/or RDI

A real company as a Service Design Challenge provider

Content and scheduling

The student needs to attend to first session on 9.11.2018 and in the Service Design Sprint! (7 days) 23.11. - 30.11.2018

Grading scale

H-5