70% Face-to-face, 30% Distance learning
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly. Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields Other material named during the project
Project-based implementation, meetings in Otaniemi.
31.01.2020 - 30.04.2020
25.11.2019 - 01.12.2019
20 - 50
Laurea university of applied sciences
Eeva Miettinen, Veera Lassila
Service design / design thinking
Service design process and tools
Customer Insight (Persona & Customer Journey)
Prototyping & testing
Business Model Canvas
Pre-assignment (Theory & Literature)
Development of service concept / team work
Evaluated using scale (5-1)
Service Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider
HLG2 Liiketalouden koulutus, Laurea Otaniemi, Finnish
The study unit has also other implementations on Spring 2020 including online-learning and design sprints. Please choose an implementation that best fits your schedule.
Service Design Project with Lindström, design challenge is stated in the beginning of the study unit.
Active participation in lectures and workshops is required due to the service desing methods and tools used.
10 credits = 270 hrs of work / student
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis – report and communicate in a professional manner PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – act independently taking into account the operating environment – take responsibility for interaction with customers and/or co-operation partners and for responding to their needs TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – describe the significance of his/her actions for successful co-operation – describe his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – critically evaluate information and justify their actions with science-based knowledge PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – propose creative solutions at work – promote professional co-operation and enhance customer and partner relationships TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – act in a manner that promotes the team’s entrepreneurial and responsible approach to work - describe the development of his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact – anticipate needs of customers and/or co-operation partners TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – evaluate and develop the team’s entrepreneurial and responsible approach to work – evaluate the possibilities for utilising competence and plan his/her personal development and development of the team