Study Guide

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

In classroom / Adobe connect
Daytime
grade 1-5

Location and time

Daytime at Laurea Tikkurila campus.

Learning materials and recommended literature

Will be shared during course. In addition to learning platform material, there will be ebooks, articles and videos.

Co-operation with working life and/or RDI

Project work.

Important dates

Start on 27th of August 2019

Grading scale

H-5

Evaluation methods and criteria

Grading will be based:
Project work, individual tasks, reports
Grade 1-5.

Evaluation criteria, fail (0)

Incomplete delivery of assignments or poor undestanding of the topic.

Evaluation criteria, satisfactory (1-2)

– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Evaluation criteria, good (3-4)

– critically evaluate information and justify their actions with science-based knowledge
- propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

Evaluation criteria, excellent (5)

– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge