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Competence in Customer Relationships and Projects (10 cr)

Code: R0212-HLA1811

General information


Enrollment

14.05.2018 - 31.05.2018

Timing

28.08.2018 - 21.12.2018

Number of ECTS credits allocated

10 op

Virtual proportion

2 op

RDI proportion

5 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Leppävaara, liko

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Degree programmes

  • Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)

Teachers

  • Anne Martola
  • Laura Salmi
  • Eveliina Hytönen

Teacher in charge

Laura Salmi

Groups

  • HLA218SN

Learning outcomes

The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts