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Competence in Customer Relationships and Projects (10 cr)

Code: R0212-3030

General information


Enrollment

23.11.2020 - 29.11.2020

Timing

14.01.2021 - 06.05.2021

Number of ECTS credits allocated

10 op

Virtual proportion

6 op

RDI proportion

2 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Laurea Leppävaara, tiko

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

20 - 75

Degree programmes

  • Tietojenkäsittelyn koulutus (NTA2), Laurea Leppävaara (Finnish)

Teachers

  • Anne Martola
  • Laura Salmi

Teacher in charge

Laura Salmi

Groups

  • NTA220SA
    Tietojenkäsittelyn koulutus, monimuotototeutus, S20, Leppävaara

Learning outcomes

The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts

Grading scale

H-5