Skip to main content

Competence in Customer Relationships and Projects (10 cr)

Code: R0212-3027

General information


Enrollment

18.05.2020 - 24.05.2020

Timing

27.11.2020 - 28.02.2021

Number of ECTS credits allocated

10 op

Virtual proportion

7 op

RDI proportion

5 op

Mode of delivery

30 % Contact teaching, 70 % Distance learning

Unit

Laurea Tikkurila

Campus

Laurea Tikkurila

Teaching languages

  • Finnish

Seats

20 - 30

Degree programmes

  • Tietojenkäsittelyn koulutus (NTY2), Laurea yhteinen (Finnish)

Teachers

  • Minna-Kaisa Lehtilinna
  • Eeva Haikonen
  • Tiina Turku

Teacher in charge

Tiina Turku

Groups

  • NTVOPK20
    Tietojenkäsittelyn koulutus, Avoin AMK polkuopinnot, K20, Tikkurila

Learning outcomes

The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts

Teaching methods

This implementation is in Finnish.

Grading scale

H-5