Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3027
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
27.11.2020 - 28.02.2021
Number of ECTS credits allocated
10 op
Virtual proportion
7 op
RDI proportion
5 op
Mode of delivery
30 % Contact teaching, 70 % Distance learning
Unit
Laurea Tikkurila
Campus
Laurea Tikkurila
Teaching languages
- Finnish
Seats
20 - 30
Degree programmes
- Tietojenkäsittelyn koulutus (NTY2), Laurea yhteinen (Finnish)
Teachers
- Minna-Kaisa Lehtilinna
- Eeva Haikonen
- Tiina Turku
Teacher in charge
Tiina Turku
Groups
-
NTVOPK20Tietojenkäsittelyn koulutus, Avoin AMK polkuopinnot, K20, Tikkurila
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Teaching methods
This implementation is in Finnish.
Grading scale
H-5