Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3017
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
22.09.2020 - 31.12.2020
Number of ECTS credits allocated
10 op
Virtual proportion
3 op
RDI proportion
4 op
Mode of delivery
70 % Contact teaching, 30 % Distance learning
Unit
Laurea Otaniemi, liko
Campus
Laurea Otaniemi
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Liiketalouden koulutus (HLG2), Laurea Otaniemi, Finnish
Teachers
- Eeva Miettinen
- Tomas Illman
Teacher in charge
Eeva Miettinen
Groups
-
HLG220SALiiketalouden koulutus, monimuotototeutus, S20, Otaniemi
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Grading scale
Approved/Failed