Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3012
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
19.08.2019 - 31.12.2019
Number of ECTS credits allocated
10 op
Virtual proportion
8 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Campus
Laurea Lohja
Teaching languages
- Finnish
Degree programmes
- Liiketalouden koulutus (HLF2), Laurea Lohja (Finnish)
Teachers
- Oskari Vesterinen
- Markku Anttonen
Teacher in charge
Markku Anttonen
Groups
-
HLF219SA
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts