Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3008
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
16.01.2020 - 31.05.2020
Number of ECTS credits allocated
10 op
Virtual proportion
6 op
RDI proportion
2 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Laurea Leppävaara, tiko
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Tietojenkäsittelyn koulutus (NTA2), Laurea Leppävaara (Finnish)
Teachers
- Susanna Nieminen
- Eveliina Hytönen
Teacher in charge
Susanna Nieminen
Groups
-
NTA219SA
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Grading scale
H-5