Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3005
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
07.01.2019 - 10.06.2019
Number of ECTS credits allocated
10 op
RDI proportion
8 op
Mode of delivery
Contact teaching
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
Teachers
- Tiina Turku
- Birgit Aurela
Teacher in charge
Birgit Aurela
Groups
-
HLA219KA
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts