Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3004
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
25.02.2019 - 14.05.2019
Number of ECTS credits allocated
10 op
RDI proportion
5 op
Mode of delivery
Contact teaching
Campus
Laurea Otaniemi
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Liiketalouden koulutus (HLG2), Laurea Otaniemi, Finnish
Teachers
- Eeva Miettinen
- Merja Wirman
- Tomas Illman
Teacher in charge
Eeva Miettinen
Groups
-
HLG219KN
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts