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Competence in Customer Relationships and Projects (10 cr)

Code: R0212-3002

General information


Enrollment

26.11.2018 - 02.12.2018

Timing

14.01.2019 - 29.04.2019

Number of ECTS credits allocated

10 op

RDI proportion

5 op

Mode of delivery

Contact teaching

Unit

Laurea Tikkurila

Campus

Laurea Tikkurila

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Tietojenkäsittelyn koulutus (NTV2), Laurea Tikkurila (Finnish)

Teachers

  • Minna-Kaisa Lehtilinna
  • Eeva Haikonen
  • Tiina Turku

Teacher in charge

Tiina Turku

Groups

  • NTV218SN

Learning outcomes

The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts

Grading scale

H-5