Basics of Service Design and Future Thinking (5 cr)
Code: ML00BW66-3001
General information
Enrollment
22.05.2023 - 28.09.2023
Timing
03.10.2023 - 21.11.2023
Number of ECTS credits allocated
5 op
RDI proportion
2 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
- Petri Vähäkangas
Teacher in charge
Sini Temisevä
Groups
-
PRA223KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K23, Leppävaara
Learning outcomes
The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5