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Customer-orientation in Services (5 cr)

Code: ML00BW54-3002

General information


Enrollment

22.05.2023 - 28.05.2023

Timing

01.08.2023 - 19.11.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)

Teachers

  • Petri Miinalainen
  • Marjukka Turunen

Teacher in charge

Petri Miinalainen

Groups

  • PRA223SN
    Ravintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S23, Leppävaara

Learning outcomes

The student is able to:
- explain the nature of services as a part of customer experience
- describe the role of service offering to providing customer-oriented services
- define service quality factors
- collect market information and use it to understand consumer behaviour

Grading scale

H-5