Developing Service Processes (10 cr)
Code: ML00BJ54-3007
General information
Enrollment
22.05.2023 - 18.08.2023
Timing
25.08.2023 - 10.11.2023
Number of ECTS credits allocated
10 op
Virtual proportion
5 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Anne Turunen
- Kati Pohjanmaa
Teacher in charge
Anne Turunen
Groups
-
MLA222SAMPalveluliiketoiminnan koulutus, monimuotototeutus, S22, Leppävaara
Learning outcomes
The student is able to
- identify the key duties of superiors
- interpret the field of HR management as a whole
- assess and develop service processes as part of service business
Grading scale
H-5