Developing Service Processes (10 cr)
Code: ML00BJ54-3002
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
31.08.2020 - 11.12.2020
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Teaching languages
- Finnish
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Annukka Korvenranta
- Anne Turunen
Teacher in charge
Anne Turunen
Groups
-
MLA219SA
Learning outcomes
The student is able to
- identify the key duties of superiors
- interpret the field of HR management as a whole
- assess and develop service processes as part of service business
Grading scale
H-5