Developing Service Processes (10 cr)
Code: ML00BJ54-3001
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
01.01.2020 - 31.07.2020
Number of ECTS credits allocated
10 op
Virtual proportion
9 op
Mode of delivery
10 % Contact teaching, 90 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Annukka Korvenranta
- Anne Turunen
Teacher in charge
Anne Turunen
Groups
-
MLA219KA
Learning outcomes
The student is able to
- identify the key duties of superiors
- interpret the field of HR management as a whole
- assess and develop service processes as part of service business
Grading scale
H-5