Study Guide

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Service Design project: "Help Me! How to Integrate to Finnish Society?"

Competences: Service design, Facilitating, Website building, Cross-cultural communication, Customer Experience
Project Description: Goal is to give essential information for foreigners moving to Finland. E.g. How can I manage with authorities, public transport, health care. Practical activities: interviews/workshops with expats living in Finland, collecting and visualizing the information, designing and creating website. Project target group: Expats living and working in Finland
Final product: Website.containing practical visualized data "How to Integrate to Finnish Society?"

Working life partner: Technology Center TechVilla Ltd. /PM Satu Myllys
Laurea Project Advisor: Tero Uusitalo

Many different cultures are very welcomed to join this project!

The enrolled students will develop their competencies related to the study in question during this project implementation.

Guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available [fill in the place e.g. Teams].

Location and time

-

Learning materials and recommended literature

Two knowledge basis are included:
1. Students self-study the first knowledge base in Canvas web environment. Topic: Double-diamond model, Service design
2. Students prepare knowledge base for the project. Academic writing and reflecting it to the projcet, 1.500 words/student.

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: Technology Center TechVilla Ltd. /PM Satu Myllys

Important dates

23.8.2022, 14-15, Project PreBrief: Students and lecturer´s first meeting, organizing the team
30.8.2022, 10-12, Project Brief, Hyvinkää Campus, Room 205, 2nd floor

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). [Add the timing of pre-brief here.]

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. [Add the timing of the kickoff meeting. If the meeting is in the premises of the company/client add the location of the meeting.]

[The actual implementation schedule is shown directly in Pakki as implementation reservations, so there is no need to repeat this information here.]

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

International student group
International target groups; Expats living and working in Finland
Workshopping with the international people and companies

Students workload

1 cr. = 26.7 h).
Team working day: TUesday

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project: Goal is to give essential information for foreigners moving to Finland. E.g. How can I manage with authorities, public transport, health care

Name of the project: "Help Me! How to Integrate to Finnish Society?"

Competences: Service design, Facilitating, Website building, Cross-cultural communication, Customer Experience
Practical activities: interviews/workshops with expats living in Finland, collecting and visualizing the information, designing and creating website. Project target group: Expats living and working in Finland
Final product: Website.containing practical visualized data "How to Integrate to Finnish Society?"

Working life partner: Technology Center TechVilla Ltd. /PM Satu Myllys
Laurea Project Advisor: Tero Uusitalo

Many different cultures are very welcomed to join this project!

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.