Hotel Management (10 cr)
Code: A9346-3001
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
19.08.2019 - 31.12.2019
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Laurea university of applied sciences
Campus
Laurea Leppävaara
Teaching languages
- English
Degree programmes
- Complementary Competence, bachelor’s studies in English (CCM2), Services
Teachers
- Marjaana Salomaa
- Petri Miinalainen
Teacher in charge
Marjaana Salomaa
Groups
-
CCM219SYComplementary competence (bachelor’s studies), S19, Services
Learning outcomes
The student is able to:
- describe the business idea and business models of a hotel
- identify and analyze hotel operations, functions and services
- practice front-line and back-office operations
- plan operations from management perspective
Content
- Accommodation as a business
- Business idea and business models of a hotel
- Managing hotel business
- Hotel operations, functions, outsourcing
- Customers, products, services, processes
- Quality management
- Core key ratios in a hotel business
- Hotel security management
Teaching methods
Lectures, team meetings, Optima
• Development project
• Reservation system basics
• Online exam
Learning materials and recommended literature
For example:
Bardi, J.A. 2011. Hotel front office management.
Rutherford, D.G. & O'Fallon M.J. 2009. Hotel magement and operations.
Tewari, J. R. 2009 Hotel front office : operations and management
Literature will be based on academic journals, such as Annals of Tourism Research, International Journal of Hospitality Management, Tourism Management, International Journal of Contemporary Hospitality Management
Co-operation with working life and/or RDI
Project and commissioner will be introduced in first meeting.
Important dates
Course begins 5.9.
Forms of internationality
Suitable for hospitality exchange students.
Students workload
• 96 hours of lectures
• 174 hours of independed student / group work
Content and scheduling
On working days during daytime. The exact schedule will be confirmed in Optima when the course begins
1/2 course operations
1/2 management
Further information for students
No previous tourism studies required.
Suitable for hospitality exchange students.
First meeting is mandatory for attending the course. If you must be absent from the first meeting, report it in advance by email to teacher. Otherwise we take it that you are not attending this course at all.
Grading scale
H-5
Evaluation methods and criteria
• Case report based on lectures, literature, visits and visitors
• Online exam