Change Leadership and Service Culture (5 cr)
Code: A9307-HYA21811
General information
Enrollment
14.05.2018 - 19.08.2018
Timing
28.08.2018 - 21.12.2018
Number of ECTS credits allocated
5 op
Virtual proportion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Leppävaara, liko
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
12 - 35
Degree programmes
- Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara
Teachers
- Pekka Matvejeff
Teacher in charge
Pekka Matvejeff
Groups
-
HYA218SJDegree Programme in Service Innovation and Design, yamk, S18, Leppävaara
Learning outcomes
The student is able to
- support organisations in becoming more service and customer focused
- adopt a proactive attitude towards change and manage emerging issues
- lead culture creation
- support change through personal leadership
Teaching methods
Learning objectives of the study unit: Understand the essentials of change; Distinguish between change leadership and change management; Promote culture creation in an organization; Know the essentials of personal leadership.
Contents: Different approaches to leadership; Understanding cultures; Why, what and how of change; Understanding emotions and behavior; Future prospects.
Implementation: On Laurea Leppävaara Campus; lecturing, expert lectures;
Learning assignment: Initiating change in your own organization; instructions for the assignment will be given at the beginning of the study unit.
Tutoring and communication: Face-to face and via Optima.
Location and time
This study unit is implemented at Laurea Leppävaara Campus;
Study days: 6th of September, 4th of October and 9th of November, 2018 (9.00 am - 16.30 pm)
It is essential to join the starting session on the 6th of September in order to reach the anticipated learning objectives.
Learning materials and recommended literature
Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.
Alternative completion methods of implementation
If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.
Co-operation with working life and/or RDI
The learning assignment will be done in a real organizational environment (student´s own organization).
Important dates
Study days: 6th of September, 4th of October and 9th of November, 2018 (9.00 am - 16.30 pm)
It is essential to join the starting session on the 6th of September in order to reach the anticipated learning objectives.
Student´s learning assessment is based on the assignment. No traditional exam.
Forms of internationality
Based on the student mix, learning asseignment is done in international context.
Students workload
To be discussed at the beginning of the course.
Content and scheduling
Content scheduling is done together with the student group at the beginning of the study unit.
Inbetween the study days students are expected to work independently. If needed, coaching is provided outside the actual study days.
Grading scale
H-5
Evaluation methods and criteria
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Evaluation criteria, approved/failed
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Evaluation criteria, fail (0)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Evaluation criteria, satisfactory (1-2)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Evaluation criteria, good (3-4)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Evaluation criteria, excellent (5)
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.