Books, dissertations and articles on service design, for example: Buxton, B. 2007. Sketching User Experiences: Getting the Design Right and the Right Design. Goodwin, K. 2009. Designing for the Digital Age : how to create human-centered products and service. Indianapolis: Wiley. Gray, D. et al. 2010. Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers. Greenberg, S. et al. 2012. Sketching User Experiences: The Workbook. Burlington Morgan Kaufmann. Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D.2014. Facilitator's guide to participatory decision-making. San Francisco, CA: Jossey-Bass, cop. 2014. Meroni, A. & Sangiorgi, D. (ed.) 2011. Design for Services. Burlington, VT: Gower. Miettinen, S. & Valtonen, A. (ed.) 2012. Service Design with Theory. Lapland University Press. Moritz, S. 2005. Service Design, Practical Access to Evolving Field, Köln International School of Design. Polaine, A., Loevlie, L. and Reason, B. 2013. Service Design – From insight to implementation, Rosenfeld Media, Brooklyn NY. Reason, B.; Løvlie, L.; Flu, M.B. 2016. Service design for business: a practical guide to optimizing the customer experience. Schneider, J. & Stickdorn, M. (ed.) This is Service Design Thinking: basics - tools – cases (2010). Amsterdam: BIS Publishers. Stickdorn, M.; Lawrence, A.; Hormess, M.E.; Schneider, J. 2018. This is service design doing: applying service design thinking in the real world: a practitioner's handbook. First Edition. O'Reilly Media, Inc. The complete literature list will be provided in optima.
This study unit consists of a 3-day interactive workshop and an individual course assignment. The course assignment can be either a practical service design project (this can be done in pairs as well) or a literature based report with a plan to apply SD approach in your thesis.
Evaluation of the study unit is based on the attendance and course assignment.
The evaluation criteria of a study unit on master degree level will be followed.
07.01.2019 - 21.06.2019
26.11.2018 - 10.12.2018
15 - 35
Laurea Leppävaara, liko
This course is only for the students who make their master's degree in service innovation and design. We are not able to take anyother students to the course.
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
The course assignment can be done for an organisation that is chosen by the student.
International student group.
5 ects credits = 135 hours (1 credit = 27 hours of work)
Reading the literature for the coursework
Doing the coursework and writing a report/making a video
Contact sessions at Laurea Leppävaara campus:
Day 1: Thursday 31.1.2019 at 9-16.30
Day 2: Friday 1.2.2019 at 9-16.30
Day 3: Saturday 2.2.2019 at 9-16.30
The participation to the contact days is compulsory.
Grade 1 - Student is able Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically. Problem solving: To solve problems in research, development and/or innovation activities. Development: To recognise and analyse focuses of development making use of the knowledge base. Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly. Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields. Development: To create target-oriented, justified development plans considering the community. Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion. Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields. Development: To develop the activities of the competence area in a target-oriented and communal fashion. Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.