Developing Service Systems (10 cr)
Code: A9298-MEA1811
General information
Enrollment
14.05.2018 - 31.05.2018
Timing
28.08.2018 - 21.12.2018
Number of ECTS credits allocated
10 op
RDI proportion
7 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Degree programmes
- Degree Programme in Restaurant Entrepreneurship (MEA2), Laurea Leppävaara
Teachers
- Sari Jääskeläinen
- Miia Vakkuri
- Sirkka Antinluoma
- Henry Lybäck
Teacher in charge
Miia Vakkuri
Groups
-
MEA217SNDegree Programme in Restaurant Entrepreneurship, päivätoteutus, S17, Leppävaara
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Teaching methods
Trainees/ contact lessons, workshops, visits
Barlaurea and Flow Theme week
Location and time
At Leppävaara Campus
Starting ?;
Important dates
In the timetable in Optima
Grading scale
H-5
Evaluation methods and criteria
1-5
you need to pass all tasks in order to get a grade
Evaluation criteria, satisfactory (1-2)
Laurea`s evaluation criterias
Evaluation criteria, good (3-4)
Laurea`s evaluation criterias
Evaluation criteria, excellent (5)
Laurea`s evaluation criterias