Developing Service Systems (10 cr)
Code: A9298-3001
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
10.09.2019 - 20.12.2019
Number of ECTS credits allocated
10 op
Virtual proportion
2 op
RDI proportion
5 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea Leppävaara
Teaching languages
- English
Degree programmes
- Degree Programme in Restaurant Entrepreneurship (MEA2), Laurea Leppävaara
Teachers
- Miia Vakkuri
- Sirkka Antinluoma
- Henry Lybäck
Teacher in charge
Miia Vakkuri
Groups
-
MEA218SNDegree Programme in Restaurant Entrepreneurship, päivätoteutus, S18, Leppävaara
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production