Study Guide

Learning outcomes

The student is able to
- communicate in English in a professional way in his/her own field of study
- apply intercultural management into practice
- apply intercultural theories into practice
- plan and develop services by applying service design thinking

Teaching methods

You will confirm your participation in the study unit by being present during the first session. If you are sick you need to inform the teachers before the first session has begun. There should not be other reasons to be unavailable during the first session.This study unit is carried out virtually (04.06.-19.08.2020).
Time is used in the study unit to work in teams by employing Laurea's learning approach, Learning by Developing. This means that students might need to work even face to face to boost their teamwork.
Students need to be prepared to invest time during the weeks to work with their team members at the same time, meaning that you need to work either online or face-to-face for a couple of hours together. Work cannot mainly be divided, it is meant to be done together.
Students will work on developing new service ideas for clients, by implementing Design Thinking and intercultural theories.
The study unit integrates English language studies, following the Learning by Developing learning model.
Exchange students welcome.
**This study unit is a finalist in the 2019 Quality Innovation Award in Higher Education in Finland**

Location and time

Sessions in Zoom, Canvas

Learning materials and recommended literature

Design Thinking materials, you can consult also books in the library
Cultural theory books

Alternative completion methods of implementation

-

Co-operation with working life and/or RDI

we will be working together with a client.
Our client is VISIT project and Tackork.

Important dates

Start 4 June 2020 at 16.00-17.30 hrs,
then sessions on
17 June at 16.00-17.00 hrs
9 July at 16.00-17.00 hrs
30 July at 16.00-17.00 hrs
19 August at 15.00-17.00 hrs

Forms of internationality

International networks and material, target groups

Students workload

270 hours of work= 10 ECTS

Content and scheduling

Cultural work and Design Thinking process

Further information for students

Laurea students: the English level test must be carried out before signing up for this study unit. In case the test result is fail, then the prep course in English must be successfully completed before joining this study unit.

Grading scale

H-5

Evaluation methods and criteria

The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade. In addition, the student's skills in English will influence the grade. Each student gets an individual grade.
CEFR https://www.coe.int/en/web/common-european-framework-reference-languages/table-1-cefr-3.3-common-reference-levels-global-scale
information on criteria on language skills
Laurea's common evaluation criteria for Bachelor students
plus Language skills

Evaluation criteria, approved/failed

Laurea's common evaluation criteria for Bachelor students
plus Language skills
need to be active in their team and treat every one respectfully
teamwork skills
All tasks must be delivered on time
quality of the work process
quality of final products
communication skills
intercultural skills
needs to be present in the contact sessions

Evaluation criteria, fail (0)

Laurea's common evaluation criteria for Bachelor students
plus Language skills
need to be active in their team and treat every one respectfully
teamwork skills
All tasks must be delivered on time
quality of the work process
quality of final products
communication skills
intercultural skills
needs to be present in the contact sessions

Evaluation criteria, satisfactory (1-2)

Laurea's common evaluation criteria for Bachelor students
plus Language skills
need to be active in their team and treat every one respectfully
teamwork skills
All tasks must be delivered on time
quality of the work process
quality of final products
communication skills
intercultural skills
needs to be present in the contact sessions

Evaluation criteria, good (3-4)

Laurea's common evaluation criteria for Bachelor students
plus Language skills
need to be active in their team and treat every one respectfully
teamwork skills
All tasks must be delivered on time
quality of the work process
quality of final products
communication skills
intercultural skills
needs to be present in the contact sessions

Evaluation criteria, excellent (5)

Laurea's common evaluation criteria for Bachelor students
plus Language skills
need to be active in their team and treat every one respectfully
teamwork skills
All tasks must be delivered on time
quality of the work process
quality of final products
communication skills
intercultural skills
needs to be present in the contact sessions