Customer Relationship Management (5 cr)
Code: A9267-MEA1821
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
14.01.2019 - 31.05.2019
Number of ECTS credits allocated
5 op
RDI proportion
2 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Degree programmes
- Degree Programme in Restaurant Entrepreneurship (MEA2), Laurea Leppävaara
Teachers
- Miia Vakkuri
- Heidi Vähänikkilä
Teacher in charge
Miia Vakkuri
Groups
-
MEA218SNDegree Programme in Restaurant Entrepreneurship, päivätoteutus, S18, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships