Customer-Oriented Services (5 cr)
Code: A9266-MEA1821
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
14.01.2019 - 31.05.2019
Number of ECTS credits allocated
5 op
Virtual proportion
2 op
RDI proportion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Degree programmes
- Degree Programme in Restaurant Entrepreneurship (MEA2), Laurea Leppävaara
Teachers
- Jami Riihihuhta
- Miia Vakkuri
Groups
-
MEA218SNDegree Programme in Restaurant Entrepreneurship, päivätoteutus, S18, Leppävaara
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods