Customer-Oriented Services (5 cr)
Code: A9266-3001
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
13.01.2020 - 25.05.2020
Number of ECTS credits allocated
5 op
Virtual proportion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Degree programmes
- Degree Programme in Restaurant Entrepreneurship (MEA2), Laurea Leppävaara
Teachers
- Jami Riihihuhta
- Miia Vakkuri
Teacher in charge
Jami Riihihuhta
Groups
-
MEA219SN
Learning outcomes
The student is able to
- identify the needs of customers and apply information related to customer behaviour
- present different kinds of services and service concepts
- recognize and describe service processes
- create ideas, plan and develop customer-oriented service products and service concepts by using service design methods
Grading scale
Approved/Failed