Developing Service Systems (10 cr)
Code: A9146-MKA1821A
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
07.01.2019 - 24.05.2019
Number of ECTS credits allocated
10 op
Virtual proportion
5 op
RDI proportion
3 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Tuula Kuivanen
- Heidi Vähänikkilä
Teacher in charge
Tuula Kuivanen
Groups
-
MKA218KAMatkailu- ja palveluliiketoiminnan koulutus, monimuotototeutus, K18, Leppävaara
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production