Developing Service Systems (10 cr)
Code: A9146-MKA1821
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
07.01.2019 - 17.03.2019
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Henry Lybäck
- Anikó Lehtinen
Teacher in charge
Henry Lybäck
Scheduling groups
- Ryhmä 1A (Size: 20. Open UAS: 0.)
- Ryhmä 1B (Size: 20. Open UAS: 0.)
Groups
-
MKA218KNMatkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, K18, Leppävaara
Small groups
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Grading scale
H-5