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Developing Service Systems (10 cr)

Code: A9146-MKA1811

General information


Enrollment

14.05.2018 - 31.05.2018

Timing

28.08.2018 - 21.12.2018

Number of ECTS credits allocated

10 op

Virtual proportion

2 op

RDI proportion

4 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Degree programmes

  • Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)

Teachers

  • Leila Jaakkola
  • Tuula Kuivanen
  • Anikó Lehtinen
  • Henry Lybäck

Teacher in charge

Henry Lybäck

Scheduling groups

  • Ryhmä 1A (Size: 0. Open UAS: 0.)
  • Ryhmä 1B (Size: 0. Open UAS: 0.)

Groups

  • MKA217SN
    Matkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S17, Leppävaara

Small groups

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

H-5