Skip to main content

Developing Service Systems (10 cr)

Code: A9146-3009

General information


Enrollment

23.11.2020 - 29.11.2020

Timing

22.03.2021 - 28.05.2021

Number of ECTS credits allocated

10 op

Virtual proportion

3 op

RDI proportion

4 op

Mode of delivery

70 % Contact teaching, 30 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

10 - 40

Degree programmes

  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)

Teachers

  • Leila Jaakkola
  • Tuula Kuivanen
  • Anikó Lehtinen
  • Henry Lybäck

Teacher in charge

Henry Lybäck

Scheduling groups

  • Ryhmä 1A (Size: 20. Open UAS: 0.)
  • Ryhmä 1B (Size: 20. Open UAS: 0.)

Groups

  • MSA220KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K20, Leppävaara

Small groups

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

H-5