Developing Service Systems (10 cr)
Code: A9146-3006
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
17.08.2020 - 16.10.2020
Number of ECTS credits allocated
10 op
RDI proportion
4 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Teaching languages
- Finnish
Seats
0 - 13
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Henry Lybäck
- Anikó Lehtinen
Teacher in charge
Henry Lybäck
Groups
-
MSA219SN
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Grading scale
Approved/Failed