Developing Service Systems (10 cr)
Code: A9146-3004
General information
Enrollment
25.11.2019 - 01.12.2019
Timing
07.01.2020 - 13.03.2020
Number of ECTS credits allocated
10 op
Virtual proportion
3 op
RDI proportion
4 op
Mode of delivery
70 % Contact teaching, 30 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
10 - 40
Degree programmes
- Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Henry Lybäck
- Anikó Lehtinen
Teacher in charge
Henry Lybäck
Scheduling groups
- Ryhmä 1A (Size: 20. Open UAS: 0.)
- Ryhmä 1B (Size: 20. Open UAS: 0.)
Groups
-
MSA219KN
Small groups
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Grading scale
Approved/Failed