Developing Service Systems (10 cr)
Code: A9146-3003
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
21.10.2019 - 20.12.2019
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Laurea university of applied sciences
Teaching languages
- Finnish
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Henry Lybäck
- Anikó Lehtinen
Teacher in charge
Henry Lybäck
Scheduling groups
- Ryhmä 2A (Size: 20. Open UAS: 0.)
- Ryhmä 2B (Size: 20. Open UAS: 0.)
Groups
-
MKA218SNMatkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, S18, Leppävaara
Small groups
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production