Developing Service Systems (10 cr)
Code: A9146-3002
General information
Enrollment
26.11.2018 - 02.12.2018
Timing
18.03.2019 - 31.05.2019
Number of ECTS credits allocated
10 op
RDI proportion
4 op
Mode of delivery
Contact teaching
Unit
Laurea university of applied sciences
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
0 - 30
Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Henry Lybäck
- Anikó Lehtinen
Teacher in charge
Henry Lybäck
Scheduling groups
- Ryhmä 2A (Size: 20. Open UAS: 0.)
- Ryhmä 2B (Size: 20. Open UAS: 0.)
Groups
-
MKA218KNMatkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, K18, Leppävaara
Small groups
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production