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Developing Service Systems (10 cr)

Code: A9146-3002

General information


Enrollment

26.11.2018 - 02.12.2018

Timing

18.03.2019 - 31.05.2019

Number of ECTS credits allocated

10 op

RDI proportion

4 op

Mode of delivery

Contact teaching

Unit

Laurea university of applied sciences

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

0 - 30

Degree programmes

  • Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)

Teachers

  • Leila Jaakkola
  • Tuula Kuivanen
  • Henry Lybäck
  • Anikó Lehtinen

Teacher in charge

Henry Lybäck

Scheduling groups

  • Ryhmä 2A (Size: 20. Open UAS: 0.)
  • Ryhmä 2B (Size: 20. Open UAS: 0.)

Groups

  • MKA218KN
    Matkailu- ja palveluliiketoiminnan koulutus, päivätoteutus, K18, Leppävaara

Small groups

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production