Operating Environment in a Service Company (5 cr)
Code: A9129-3001
General information
Enrollment
13.05.2019 - 26.05.2019
Timing
30.08.2019 - 09.12.2019
Number of ECTS credits allocated
5 op
Virtual proportion
4 op
RDI proportion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea common
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Leila Jaakkola
- Mervi Niemelä
Teacher in charge
Leila Jaakkola
Groups
-
MLA219KA
Learning outcomes
The student is able to
- interpret the operating environment of the hospitality sector and identify the changes in it
- recognize value chains and value networks
Grading scale
H-5